Community Manager - La Puente, CA

JPMorganChase•La Puente, CA

About The Position

As a Vice President, Community Manager (Consumer Bank), you will lead the community strategy for a specific area, delivering measurable business and financial health outcomes, creating a great client experience, and making a local impact. You will build relationships and outreach programs that expand access to resources, education, and solutions, and collaborate across One Chase and One JPMorganChase. Externally, you will cultivate relationships with community organizations to drive engagement, deepen partnerships, and advance financial inclusion and opportunity. Reporting to the Community Director, you will also serve as a culture carrier, bringing the company values of Service, Heart, Curiosity, Courage, and Excellence to every interaction. The role includes planning and delivering community outreach, educational workshops, and events; coordinating with colleagues and community partners; and using feedback and results to improve engagement. The position requires travel as needed for in-person community engagement, training, and business meetings. This position is subject to Section 19 of the Federal Deposit Insurance Act and to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment is contingent on applicable reviews and compliance requirements, including NMLS registration under the SAFE Act, annual renewal and required updates, and an annual enhanced criminal screening under JPMC’s Employment and Engagement of Minors Standard.

Requirements

Proven leadership experience and ability to influence across the firm and in the community.
Strong event coordination, project management, and organizational skills.
Ability to build authentic relationships with clients, partners, and community contacts.
Executive presence and strong presentation skills in small and large group settings, including virtual, in-person, and hybrid formats.
Self-starter with a proactive approach, excellent time management, and a passion for making a difference.
Strategic, analytical, and independent problem-solving skills.
Demonstrated ability to discover needs and connect clients and business owners to appropriate resources.
Ability to travel as needed for in-person community engagement, training, and business meetings.
Ability to meet applicable background review, financial responsibility, character, fitness, and NMLS registration requirements for the role.

Nice To Haves

Bilingual language skills.

Responsibilities

Deliver exceptional experiences to clients, community members, and stakeholders while embodying company values.
Build and maintain partnerships with nonprofits, local leaders, and businesses; meet regularly to understand needs, plan activities, and measure shared progress.
Develop and execute an annual territory plan aligned with priority customer segments and firmwide initiatives, with clear priorities and measurable outcomes.
Design and deliver outreach programs that build trust, strengthen relationships, and provide financial education to individuals, families, and business owners.
Plan and manage a community engagement calendar of events and workshops.
Lead or co-lead financial health workshops and events, providing practical guidance and connecting attendees with Chase experts and solutions.
Manage events from promotion and registration through logistics, event-day execution, and follow-up.
Collaborate across One Chase and One JPMorganChase—including Branch Banking Leadership and teams, Home Lending, Business and Commercial Banking, and JPMorgan—to align goals, coordinate resources, and maximize local impact, including customer engagement and referrals.
Gather feedback and share results with local and national partners to improve programs and strengthen community engagement.
Adhere to budget, risk, and compliance requirements using approved tools and procedures and meeting line-of-business and firmwide standards.
Champion culture and inclusion by modeling teamwork, supporting colleague development, and partnering with Business Resource Groups.
Travel as needed for in-person community engagement, training, and business meetings.
Complete required NMLS registration or updates and comply with SAFE Act requirements, including annual renewal and required updates.
Comply with applicable Federal Deposit Insurance Act, Dodd Frank/Truth in Lending Act, and JPMC Employment and Engagement of Minors Standard requirements.