Community Manager - Orlando, FL
About The Position
The Community Manager manages and coordinates team members’ daily activities and property resources to achieve established budgeted financial and operational goals. The role ensures the property operates in compliance with Company policies and procedures and all laws and regulations governing multifamily housing operations. The manager leads and evaluates the team, supports revenue and leasing performance, oversees property financial and operational processes, and maintains resident, client, vendor, and property standards. The position is scheduled for 40 hours in a regular work week. The role works in an office environment and has frequent exposure to outside elements. Weekend work is required when scheduled. Routine local travel and possible non-local business travel may be required.
Requirements
- High school diploma or GED equivalent.
- 1–3 years of supervisor experience, with skills to hire, lead, direct, evaluate, and manage subordinates and team members.
- A current valid driver's license.
- Ability to work weekends when scheduled and perform essential job functions unaccompanied.
- Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
- Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
- Ability to frequently stand, walk, reach, climb, stoop, and squat, and intermittently sit and perform keyboard work.
- Ability to travel locally for business errands, meetings, and training; non-local business travel may also be required.
Nice To Haves
- Multifamily property management experience; 1–3 years of management experience is listed.
- Background in property management, sales, marketing, and customer service sufficient to manage an apartment community’s day-to-day operations.
- Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.
- Strong communication, presentation, and delivery skills, with the ability to connect with people at all levels.
Responsibilities
- Manage team members and conduct employee evaluations.
- Interview, hire, orient, and train new hires.
- Meet revenue goals by increasing sales and implementing short- and long-term marketing and leasing strategies.
- Identify areas for property improvement.
- Perform budget modeling, forecasting, profitability analysis, and management.
- Complete financial records, documents, and reports; manage invoicing.
- Analyze market and economic trends that may affect the property and recommend improvements.
- Stay informed about changes in technology, industry standards, leasing and sales tools, and processes.
- Enforce lease terms, including apartment inspections, evictions, collections, notifications, and other processes, and take appropriate action.
- Manage client and owner relationships, conduct property tours, provide performance updates, and meet with clients as needed.
- Manage contractors and vendors.
- Maintain property safety, cleanliness, general appearance, and curb appeal; report equipment malfunctions and employee, visitor, or resident injuries and accidents.
- Ensure the property maintenance team complies with Company standards for service requests.
- Resolve customer complaints and issues.
- Monitor competitors and build relationships in the market and industry.
- Perform other duties as assigned.
Benefits
- More than two weeks of paid time off.
- Paid holidays.
- Medical, dental, and vision insurance.
- 401(k) enrollment opportunity.
- Employer-paid basic life and short-term disability coverage.
- Paid parental leave for birthing and non-birthing parents after six months.
- Potential opportunity for rent savings, depending on property and ownership.
- Cell phone allowance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
