Community Manager

Sia•San Francisco, CA

12d•$75 - $95•Remote

About The Position

This is an early-stage community building role for a product that already has real, organic energy behind it. People are showing up, sharing what they're doing with it, and forming their own pockets of culture around it without much prompting. The opportunity here is to take that momentum and shape it into something that lasts, scales across markets, and actually feeds back into the roadmap. You'll have the creative freedom that comes with building something new, backed by the resources of an established company.

Requirements

Genuine, personal interest in this category. This isn't a role for someone who's community-agnostic
5+ years in community, social, developer relations, or creator programs, including at least one consumer product at real scale and one ambassador or superuser program you've built from scratch
Experience running an online community past the point where manual moderation holds up: bots, automation, roles, escalation paths
Strong writing with a distinct voice. You can read a room and land a joke publicly without it falling flat
Comfort with a community that develops a mind of its own, and the ability to work with that rather than fight it
An analytical streak. You can turn participation data and qualitative signal into something the product team can act on that week, and you know which metrics actually prove community drives growth
A track record of building trust as a core part of the community experience, not an afterthought

Nice To Haves

experience designing early access or beta programs
building community internationally
working with a product built around a character or distinct persona

Responsibilities

Own the community strategy
Define what community means here: who it's for, what members get out of it, and how it grows
Build a home for the most engaged users, one that stays well-run as it scales rather than getting messier with growth
Make it simple for members to run their own events and meetups, with kits that don't require your team in the room
Work closely with social, brand, and creative teams to turn what the community creates into what the broader audience sees
Drive adoption in new markets through community-led outreach, adapting the approach as the product expands internationally
Build the growth loop
Partner with growth on referral and invite mechanics that feel like an invitation, not a push
Identify the creators and advocates producing the best content, and give them the support and room to keep going
Keep real user stories flowing to marketing on an ongoing basis
Act as the internal voice of the community: surface themes, use cases, requests, and friction in a form Product and Engineering can act on quickly
Own the health metrics that matter here: activity, retention, sentiment, advocate pipeline
Make sure the path from product to community (and back again) actually works