Community Manager

FAIRMONT MANAGEMENT INC•Anaheim, CA

159d•Onsite

About The Position

The Community Manager is responsible for a wide range of duties including marketing, public relations, administration, building maintenance, leasing, and resident retention. This role involves managing the leasing office, interacting with residents and vendors, maintaining financial records, overseeing staff, and ensuring the property is well-maintained and appealing. The Community Manager plays a key role in creating a positive living environment and achieving the community's marketing and retention goals.

Requirements

Complete Fair Housing training annually.
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training in order to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, professional business attire at all times.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation.
Successfully pass drug test.
Good attendance is an imperative job function.
Must be able to bend, stretch, reach, grasp, stand, sit, walk and climb stairs for long periods of time before taking a break.

Responsibilities

Set up and operate the model apartment and leasing office.
Use salesmanship in renting units and train staff on rental techniques.
Qualify prospects and process applications, including verifications.
Oversee move-ins and move-outs, paying attention to maintenance quality.
Maintain advertisements and monitor their effectiveness.
Understand target markets, prepare market surveys, and shop surrounding communities.
Manage advertising and promotions, and maintain social media portals, blogs, and Facebook.
Deal with the public and residents in a businesslike, courteous, and generous manner.
Communicate professionally with residents, supervisors, owners, suppliers, and the neighborhood.
Resolve conflicts between residents smoothly and document relevant conversations.
Stimulate resident pride by providing services and organizing recreational and social activities.
Maintain professional relationships with residents and vendors.
Coordinate resident events to maintain resident retention.
Maintain complete records for rental collection, maintenance, staff, and payroll.
Ensure resident management database accurately reflects lease parameters.
Make all bank deposits.
Work within the budget and adjust it quarterly or semiannually.
Negotiate contracts, manage vendor performance, and ensure timely bill submission and payment.
Monitor accuracy of utility bills.
Create and update a resident handbook with property rules and regulations.
Upgrade security and safety procedures, conduct monthly safety meetings, and inspect the property regularly.
Report safety hazards, damages, and areas needing repair, and verify completion.
Collect rents, issue notices, and complete eviction paperwork when necessary.
Report accidents, injuries, or property damage immediately.
Supervise staff daily, delegating authority and responsibility.
Complete employee evaluations and inspire team members.
Approve and report payroll to the corporate office.
Create and support a team environment with daily team meetings.
Supervise the operation and use of recreational facilities.
Coordinate the ordering of office and maintenance supplies and maintain inventory.
Obtain preliminary cost estimates for projects and coordinate contractor work.
Set and maintain a control system for service requests and preventative maintenance.
Inform residents of expected completion times for service requests and follow up to ensure satisfactory performance.
Accept rental payments and post them to the system.
Produce lease paperwork and input information into the Property Management System.
Prepare move-out paperwork and inspect vacant apartments for turnover maintenance.
Maintain organized and accurate resident files and renovation information.
Maintain and record daily inspections for the community.
Oversee and distribute company or community-issued notices.
Oversee management team with other various tasks as required.
Consistently implement policies of the community.
Ensure laundry rooms are clean and tidy daily.
Replace exterior light bulbs as needed.
Ensure all common areas and parking lots are clean daily.
Walk the property daily to ensure curb appeal and prepare the market window.
Greet prospects and qualify them by covering all criteria.
Record all telephone and in-person visits on appropriate reports.
Inspect available market-ready apartments and communicate service needs.
Have prospects complete applications and secure deposits.
Update availability reports and process applications (credit check, rental history, etc.).
Submit processed applications, verify, and approve in accordance with policies.
Follow up with applicants regarding their status.
Ensure apartments are ready for resident move-in on the agreed date.
Follow up on prospects that did not close and attempt to close the sale again.
Refer prospects to sister communities if unable to meet their needs.
Secure new residents' signatures on appropriate paperwork prior to move-in.
Orient new residents to the community.
Monitor renewals and distribute/follow up on renewal notices.
Represent the company in a professional manner at all times.
Work with the Portfolio Supervisor and screening company to process rental applications.
Perform excellent telephone and presentation sales skills and deliver exceptional customer service.
Listen to resident requests, concerns, and comments.
Quickly complete maintenance Service Requests and inform the maintenance team.
Answer resident questions about the community, repairs, rent, and rules.
Follow up on resident matters if unable to respond immediately.
Ensure all maintenance repairs are handled satisfactorily by contacting residents.
Contribute to the cleanliness and curb appeal of the community.
Oversee planning of resident functions and participate as host.
Conduct neighborhood marketing if applicable.
Participate in outreach marketing activities to obtain prospective residents.
Distribute newsletters, pamphlets, and flyers.
Conduct market surveys and shop competitive communities.