Community Manager - HOA Management - Plano

SpectrumAM•Plano, TX

16h•Hybrid

About The Position

We are seeking positive and motivated professionals for a career change into property and HOA community management. Our company provides industry-leading education, making prior experience unnecessary. The initial training lasts one year, with the goal of becoming an industry expert within three years. Mentors will be assigned to provide real-life support and advance your skill set. The education gained in community management will be valuable for future roles within our company or for external career progression. Typical backgrounds include retail, restaurants, hospitality, administrative roles, department management, office management, and operations. Candidates must possess 8 to 10 years of professional experience in roles requiring proactive effort and decision-making. Developed skills in customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management are beneficial. This role will further develop these skills and more, serving as a strong foundation for general business matters and administration. We foster a vibrant culture based on trust, seeking positive and motivated individuals to help reimagine a supportive, career-development-focused, fun, and autonomous work environment with strong human connections among colleagues. We consider our team a 'work family'. The Community Manager is the face of our organization, a multi-faceted role requiring ownership of tasks and projects, exceptional customer service, vendor relationship management, and portfolio operation, all while maintaining a positive attitude. This role acts as a liaison between HOA boards of directors, homeowners, and vendors.

Requirements

Approximately ten (8+) years of solid work experience
Ability to attend or run evening meetings (usually 30-40 per year)
High-level organizational skills in a fast-paced environment
Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
Ability to catch on to other business computer systems
Strong customer-friendly and informative communication skills
Some experience and knowledge of financial statements and budgets
Comfortable with public speaking in small and large meetings
Great conflict management skills in sometimes stressful situations
Experience with gathering bids for large projects and management of those projects.
Customer-centric positive attitude
Extreme ownership of tasks
Team player
Coachable
Highly organized
Accountable
Fantastic multi-tasker

Nice To Haves

Prior HOA experience is not required.
Backgrounds from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more are considered.
Developed skills in customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management are helpful.

Responsibilities

Passionately live our Same Day Response Policy.
Engage with board members and homeowners in your community.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan for and facilitate association board meetings and annual meetings.
Vendor relations, including the bidding and project management process.
Consult with other departments in support of your communities.
Risk Management, Insurance, and Litigation Support.
Prepare budgets and manage the finances of the associations.
Be available for after-hour emergencies.
Additional tasks, as necessary.

Benefits

Hybrid Empowerment Plan (after first year, based on manager approval)
5 weeks of PTO
40 paid hours per year for community service activities
11 Annual Paid Holidays
Paid Training - Internal Learning and Development Management System
Medical, Dental, Vision, STD/LTD, Life/AD&D
401k program
Free medical clinic in-house (in San Antonio office – virtual appointments for other offices)
Phone and Mileage Reimbursement
Well-structured career track plan with a 6-month review
Annual Salary $57,500.00 with reviews and performance increase opportunities every 6 months.