Area Manager - HOA Property Management

SpectrumAM•San Antonio, TX

3d•Hybrid

About The Position

The Area Manager, also known as a Team Leader – Client Relations Manager, oversees a team of HOA Community Managers who handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration. The role requires a leader with a talent for team development and motivation, who is competitive, quality-oriented, and values deadlines and accuracy. While experience in the HOA industry is not required, candidates must possess strong leadership and management experience, a servant attitude, and a passion for developing and supporting others. The position involves attending some evening meetings and offers professional growth in areas such as team leadership, presentation skills, negotiation, HR, fiscal management, conflict resolution, planning, and legal requirements. The career growth track leads to director and senior leadership roles.

Requirements

At least 6 years of solid leadership and management experience.
Bachelor's degree.
Experience leading a team of ten employees or more for at least 6 years.
Managed a demanding service product with deadlines and legal requirements.
Willingness to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.
Talent for team development and motivation.
Competitive and quality oriented.
Values deadlines and accuracy.
Possesses a positive attitude.
Servant attitude who enjoys developing and supporting others.
Must be willing to work out of the local office for the first year.

Nice To Haves

Experience in the HOA industry is NOT required.
Candidates from hospitality, retail and restaurant can be very successful in our industry.

Responsibilities

Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.
Provide staff with ongoing development, training, and coaching.
Develop relationships with the Board of Directors and solve escalated challenges from homeowners.
Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division.
Manage daily activities, including determining specific Community Manager work assignments.
Review employee activities for completeness, accuracy, and effectiveness.
Attend frequent customer evening board meetings and site drives to learn the properties served.
Be an always-positive opinion-maker in the leadership team and believe in the good in people.
Become the technical expert and specialist on Texas Property Code.

Benefits

5 weeks of PTO
Forty paid hours per year for community service activities.
11 annual paid holidays.
Paid Training - Internal Learning and Development Management System.
Medical, Dental, Vision, STD/LTD, Life/AD&D
401k program
Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
Phone and Mileage Reimbursement
Well-structured career track plan with a 6-month review.
Hybrid Empowerment Plan after the first year (in-office and remote).