Area Manager - HOA Property Management
About The Position
Spectrum Association Management is seeking an experienced Area Manager, also known as a Client Relations Manager, to lead a team of HOA Community Managers. This role is ideal for a proven team leader with a strong background in customer service and a passion for developing and motivating others. While industry experience is not required due to a comprehensive training program, candidates must possess at least 6 years of leadership and management experience, a bachelor's degree, and a competitive, quality-oriented mindset. The Area Manager will be responsible for overseeing the day-to-day operations of a portfolio of HOA communities, including financials, vendors, public meetings, and administration, while ensuring service delivery meets or exceeds client expectations. This is a full-time, salaried position with opportunities for professional growth into director and senior leadership roles.
Requirements
- At least 6 years of solid leadership and management experience.
- Bachelor's degree.
- Talent for team development and motivation.
- Competitive and quality oriented.
- Deadlines and accuracy matter a great deal.
- Being the best, providing great customer service, engaging in proactive communication, and technical accuracy.
- Positive attitude.
- Willingness to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.
- Servant attitude who enjoys developing and supporting others.
Nice To Haves
- Experience in HOA property management industry.
Responsibilities
- Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.
- Provides staff with ongoing development, training, and coaching.
- Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners.
- Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division.
- Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness.
- Attend frequent customer evening board meetings and site drives to learn the properties we serve.
- Be an always-positive opinion-maker in the leadership team and believe in the good in people.
- Become the technical expert and specialist on Texas Property Code.
Benefits
- 5 weeks of PTO
- Forty paid hours per year for community service activities.
- 11 annual paid holidays.
- Paid Training - Internal Learning and Development Management System.
- Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
- Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
- Phone and Mileage Reimbursement
- Well-structured career track plan with a 6-month review.
- Hybrid Empowerment Plan after the first year (may transition to in-office and remote work).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
