Community Manager

The Community Builders•Edina, MN

36d•Onsite

About The Position

The Community Builders, Inc. (TCB) is a leading nonprofit real estate developer and owner dedicated to building and sustaining strong communities. The Community Manager, reporting to the Regional Director of Property Management, is responsible for all aspects of community operations and on-site team performance. This role involves managing the company's objectives and property operating budget to increase cash flow, balance the budget, maintain the physical asset, and provide a high-quality living environment with superior customer service. The Community Manager will foster positive working relationships with team members, ensure adherence to TCB's Mission Statement, policies, and procedures, and maintain compliance with regulatory requirements. This position requires five days a week in the office.

Requirements

Excellent budget and financial management skills
Knowledge of all regulatory programs, policies, and Federal Housing Laws and Guidelines
Microsoft Word, Excel, Outlook, and Yardi or other industry software experience
Excellent verbal and written communication skills
Knowledge of Federal Fair Housing Laws & Guidelines
Demonstrated excellent customer service skills
Ability to speak a second language
Knowledge of all regulatory programs and policies regarding housing and affordable housing
Leadership skills and understanding of effective management of personal development for all employees
BA/BS and 5+ years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management
2 years of experience in a supervisory or specific management role

Nice To Haves

Industry designations such as COS, LIHTC, ARM®, CPMC®, etc. preferred.

Responsibilities

Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking.
Monitor revenue transactions and rent collection; manage nonpayment of rent processes, collection agency follow-up and reporting.
Oversee leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements.
Approve and submit employee time sheets; enact cost control measures as needed.
Oversee the upkeep of property curb appeal, annual inspection of apartments, market-ready units, safety, and preventive maintenance.
Ensure preparation for local, state, or federal audits or inspections, monitor the work order system, and manage incident documentation and reporting for risk management.
Provide outstanding customer service to residents, ensure timely distribution of communications, and follow up on service requests, complaints, or policy violations.
Work closely with Community Life staff and resident associations to provide and advertise on-site and local activities and services to foster community and wellbeing.
Recruit, train, coach, manage, and motivate team members, and provide evaluations and recommendations to HR.
Attend trainings, seminars, and conferences.
Be available for emergencies, on-call duties, resident functions, and weekends as needed.