Community Manager

Centurion Asset Management Inc.•Kelowna, BC

16d•CA$60,000 - CA$65,000•Onsite

About The Position

Reporting to the Senior Property Manager, the Community Manager is responsible for assisting with the professional management, administration and leasing for a mixed-use apartment community in Kelowna, BC. The Community Manager will assist the Senior Property Manager with the management of all related resources, contracts, tools and supplies to ensure Centurion Asset Management Inc. | Centurion Property Associates Inc. real property assets are effectively and efficiently managed to established standards and within established budgets.

Requirements

A passion for excellence in customer service delivery
Minimum 3 - 5 years’ experience independently managing a multi-family, residential apartment building is required
Exceptional written and oral communication skills
Excellent organizational skills with a strong ability to multi-task
Strong interpersonal skills
Strong command of MS Office products: Word, Excel, PowerPoint
Detail-oriented; able to resolve problems using facts, sound reasoning and common sense
Forward thinking with an ability to develop creative strategic solutions to issues
Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner

Nice To Haves

Experience with Yardi property management systems considered an asset

Responsibilities

Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of staff, Contractor, Vendor, and Consultant performance issues.
Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.
Be responsible for ensuring all Centurion Property Associates’ policies and procedures are adhered to. Constantly motivate and develop site staff, managing performance to established standards. Review and approve invoices according to standard policies and procedures. Review and approve new leases according to established approval criteria. Ensure the timely collection of rent; initiate follow-up where payments are not made and initiate and attend to legal and collection as required. Complete regular site inspections of properties including vacant apartments, building common areas and plant operations to identify opportunities, and report any concerns or deficiencies promptly to Property and Asset Management. Ensure preventative maintenance is scheduled and completed. Set and monitor performance and quality targets for site maintenance; monitor service contract performance. Ensure compliance with all legislation, including but not limited to the Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act. Complete other tasks as assigned.
Complete required operating and financial reporting including detailed monthly property reports and variance analysis. Complete weekly availability and traffic reporting as required. Maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence. Review and approve monthly Resident Manager expenses, ensuring accuracy of the Expense Form. Complete any other reporting consistent with requirements of the property management contract.
Ensure ongoing compliance with current codes, technical safety standards and legislation. Assist with effective and prompt resolution of municipal and provincial work orders. In cooperation with insurance entities, assist with the completion of quarterly or annual risk assessments, incorporate into capital or operations planning and implement as required to mitigate risk.