Community Manager

About Northland•Chamblee, GA

4d•Onsite

About The Position

Deco at 5211 is a 306-unit luxury community in Chamblee, GA, offering residents access to exclusive amenities such as a state-of-the-art fitness center and spa, a pet park, and a rooftop lounge. The Community Manager is the primary representative of ownership and management to residents, commercial tenants, vendors, staff, and the public. This role is directly responsible for the day-to-day operations of the community, including all common areas, parking facilities, building envelope, loading docks, service hallways, and commercial (office and retail) portions of the property as required under each lease. The Community Manager oversees financial performance, cost control, and operational efficiency while maintaining high-quality standards to ensure resident, tenant, and employee satisfaction.

Requirements

At least 2 years of experience in multifamily property management required
Has a clear working knowledge of residential operating procedures, as well as Fair Housing Laws, Risk Management, and OSHA requirements.
Has a clear understanding of building operations and systems (mechanical, electrical, plumbing, life safety, elevators, building envelope, etc.) to ensure their proper maintenance, code compliance and operating efficiencies.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) required.
Ability to conduct regular property walk-throughs to oversee operations, inspect facilities, and ensure compliance with established standards.

Nice To Haves

Prior management experience is preferred.
Prior experience with comparable property types is preferred (mixed-use, high-rise, mid-rise, etc.).
Exceptional organizational, communication, and customer service skills.
Demonstrated ability to multitask, prioritize, and meet deadlines effectively.
Proven experience in financial management, budget preparation, and project oversight.
Proficient in strategic advertising, marketing, leasing, and community promotion, with awareness of competitive market trends.
Prior experience with Yardi or other property management software strongly preferred.

Responsibilities

Prepares annual budget and operates within budget parameters while increasing Net Operating Income. Mixed-use properties could require regular budgeting and allocation of expenses between Multifamily and Commercial entities.
Supervises and directs the appropriate scheduling of contractors in collaboration with the Chief Engineer and Lead Technician to meet the asset’s needs.
Oversees approval of all residential rental applications and renewal process and implements approved rental standards and qualifications established by Northland.
Remains informed about current market developments, including competition’s occupancy, rent structure, amenities, and current concessions.
Conducts regular inspections of all in-house staff and contracted vendor work to ensure all areas are safe, clean, and well maintained.
Reviews monthly operating reports to ensure accuracy and correct discrepancies. This includes any separate entities used for the commercial components of the property.
Performs property financial analysis with ability to read and understand financial reporting.
Responsible for communication and relationship building with all residents, office and retail tenants, vendors, and city/town administrators.
Monitors and enforces compliance with all pertinent company policies, procedures, and standards in addition to compliance with all life safety policies, procedures, and ordinances.
Acts as the main point of contact for the commercial team regarding tenant relations, commercial leasing, operations, expenses and other issues that may arise.
Responsible for communicating all commercial issues to the commercial team and requesting leasehold guidance as needed to manage a situation.
Maintains ongoing communication with commercial tenants to confirm compliance with lease terms and promptly escalates concerns or questions to the appropriate teams.
Develops and maintains an effective ongoing tenant relations plan, implements initiatives, and maintains an operating environment to achieve a satisfactory level of resident and commercial tenant satisfaction.
Manages tenant relationships to ensure retention and a high level of service including timely and complete resolution to resident and commercial tenant concerns and the coordination of special services and requests.
Directly manage and oversee all property staff, including office, maintenance, security, cleaning, concierge teams, and contracted service providers.
Execute supervisory responsibilities in alignment with the organization’s philosophy, policies, and procedures, with a focus on training, development, and performance management.
Perform additional duties and special assignments as assigned by the leadership team.