Community Manager of Supportive Housing (Jessie Street Terrace)

MidPen Housing•Santa Cruz, CA

17h•$26 - $29•Onsite

About The Position

The Community Manager of Supportive Housing oversees daily property operations at Jessie Street Terrace, helping ensure a safe, welcoming, and compliant community for residents with complex needs, including housing instability, mental health challenges, and substance use issues. The role manages fiscal responsibilities, regulatory compliance, facilities, risk, and onsite staff while building positive resident relationships and collaborating with MidPen Resident Services and external partners. Through trauma-informed leadership, effective communication, and professional boundaries, the Community Manager promotes resident well-being, housing stability, operational excellence, and a resilient, team-oriented culture. The position requires three years of multifamily residential management experience, including two years in affordable housing or an equivalent combination of education and relevant experience, as well as one year of supervisory experience. A Tax Credit Specialist or Certified Occupancy Specialist certification is required, or must be obtained within six months. The role also requires a valid California driver’s license, current auto insurance, and reliable transportation. Occasional evening or weekend hours may be needed to meet resident or operational needs. Company-provided housing is available onsite.

Requirements

Three years of multifamily residential management experience, including two years in affordable housing, or an equivalent combination of education and relevant experience.
One year of supervisory experience.
Certification as a Tax Credit Specialist or Certified Occupancy Specialist, or ability to obtain certification within six months.
Knowledge of Fair Housing laws and completion of FHA certification within the first 60 days.
Strong interpersonal skills and demonstrated ability to work empathetically and effectively with high-needs populations.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software such as RealPage.
Ability to manage complex situations, maintain professional boundaries, and remain calm under pressure.
Excellent written and verbal communication skills, including the ability to interpret regulatory guidelines and operational procedures.
Valid California Driver’s License, proof of current auto insurance, and reliable transportation.
Commitment to the mission and values of MidPen Services and MidPen Housing.
Ability to lift and carry up to 50 pounds on a regular basis.
Availability for occasional evening or weekend hours to meet resident or operational needs.

Nice To Haves

Experience within Supportive Housing.

Responsibilities

Build positive, professional relationships with residents to foster a safe and supportive living environment.
Partner with MidPen Resident Services to connect residents with resources that promote housing stability and personal growth.
Manage resident communications, resolve conflicts and complaints, and ensure residents understand their rights and responsibilities.
Oversee daily operations for one or more properties, ensuring adherence to organizational and regulatory standards.
Collect rent and security deposits and manage delinquent accounts in compliance with financial procedures.
Ensure accurate and timely reporting for program certifications, recertifications, and compliance reviews, including Fair Housing, HUD, and TCAC requirements.
Coordinate emergency preparedness plans and ensure residents and staff are informed and prepared to respond to crises.
Manage incident reports involving resident safety concerns, property damage, or employee accidents in accordance with organizational policies.
Supervise onsite staff, providing regular feedback, performance reviews, and growth opportunities.
Foster collaborative working relationships with internal and external partners and participate in team meetings, trainings, and self-care initiatives to build resilience and prevent burnout.
Conduct regular property inspections, identify maintenance issues, and partner with the Preventive Maintenance Lead and Facilities Coordinator to implement preventive maintenance schedules.
Monitor curb appeal and ensure properties comply with safety codes, including fire and OSHA regulations.
Perform other duties as assigned.