Community Manager, Independent Living

Southern Land Company Careers•Franklin, TN

14h•Onsite

About The Position

Southern Land Company, a national real estate development and construction firm is seeking a full-time Senior Community Manager – Luxury Independent Living Community in Franklin, TN, pre-leasing in 2026. This is a rare opportunity to lead the launch of one of the most distinctive luxury communities in Tennessee. Southern Land Company is seeking a dynamic, hospitality-driven Senior Community Manager to lead operations, lease-up, and resident experience for a top-of-market, mixed-use Independent Living community in Franklin, TN. This community blends luxury multifamily living with private club amenities and light independent living services—including dining, wellness, salon, theater, and on-site care—creating a highly curated lifestyle for a discerning, mature resident. We are seeking a leader who will oversee all residential and commercial operations and bring experience at the intersection of: Hospitality and lifestyle programming Strong business and financial performance Lease-up and new construction execution The Senior Community Manager is responsible for managing all residential and commercial operations for a luxury, mixed-use Active Adult (55+) community in Franklin, TN. This role administers services for Southern Land Company customers—including residents, commercial tenants, and builders—through effective vendor contract management, sound fiscal oversight, efficient project management, and consistent enforcement of policies in accordance with the governing documents for each respective community. Astor Club & Residents at Westhaven is a luxury active adult community and private club located in historic Franklin, TN, opening in 2027.

Requirements

Strong working knowledge of Microsoft Office.
Ability to keep sensitive information highly confidential.
Excellent written and verbal communication skills.
Strong interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
Ability to work independently, prioritize work and ask for further clarification when necessary.
Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
High school diploma or equivalent
3-5 years’ experience in 55+ Active Adult Community and Commercial property management
4+ years’ experience in manager role
Lease-up and mixed-use experience
Fair housing training

Nice To Haves

Bachelor’s degree in related field
YARDI property management software
Lease-up and mixed-use experience

Responsibilities

Drive the unit absorption by setting leasing goals, directing marketing activities, maintaining target occupancy, and establishing lease terms.
Responsible for profit and loss of the property and oversight of all aspects of property operations, lease-up management, and stabilized asset management.
Prepare budgets, maintain property, and set rental rates.
Hire, manage, motivate, and develop staff.
Direct property operations and staff in the most cost-effective manner.
Work closely with construction and development to address any development issues.
Responsible for preparation of detailed weekly, monthly, and quarterly financial analysis on asset performance.
Responsibility for competitive projects and market knowledge through independently surveying the competitive projects.
Maintain compliance with company policies and procedures.
Supervise rent collection, rent ledgers, bank deposits, and petty cash, pursue delinquent rents and evictions and provide appropriate information to collection company.
Supervise resident relations, events and enforce all community rules and regulations.
Supervise and direct maintenance staff, repairs, preventative maintenance, and improvements, landscaping, and tenant space oversight.
Manage operational aspects of commercial and office tenants on the property.
Build and maintain an exciting resident activity program.
Manage a diverse team of individuals and tasks related to the normal operations of a market rate multifamily community.
Remain actively involved in industry associations.
Responsible for all lease administration duties.
Monitor collections, bill coding, and tenant performance.
Provide management and leadership to property staff and vendors.
Develop operating and capital budgets, track variances, oversee the completion of CAM reconciliations, and ensure smooth recovery process.
Facility Management – manage complex properties that include residential, office, and retail in dense urban environments.
Manages the emergency evacuation plan.
Bid, negotiate, and manage conformity with vendor contracts.
Accurately abstract all property leases in YARDI.
Maintain interface with the accounting team to ensure total contract compliance, including preparation of accurate and timely reporting.
Coordinate and oversee on behalf of client, all tenant and building construction work to ensure timely and accurate completion of all construction work at property.
Participate in leasing and client team meetings and ensure effective communication between leasing and property management team members in order to achieve client’s goals and objectives.
Provide and foster positive relationships with existing and new tenants.
Interact with the Residential managers in mixed use properties to establish best practices unique for each property.