Community Manager III Night Manager - Coronado Terrace, San Diego CA

Eden Housing•San Diego, CA

68d•Onsite

About The Position

Under the direction of the Property Supervisor, the Community Manager III is responsible for the overall operation of multiple sites or a single large property. This role involves the day-to-day implementation of policies, procedures, and programs to ensure a well-managed and maintained community, meeting all regulatory and fiscal requirements. The Community Manager III is expected to foster a supportive resident environment, manage finances, maintain occupancy levels, oversee property upkeep, manage onsite staff, supervise vendors, and potentially work with a Board of Directors. Key aspects include strong interpersonal skills, good judgment, leadership in community development, and facilitating a cooperative team environment. This position directly supervises two or more employees. An on-site Community Manager III will also perform Night Manager duties, responding to after-hours emergencies.

Requirements

Three years’ experience in affordable housing management as a community manager.
Three years managing people, projects, materials, and information; or equivalent combination of education and experience.
High School Degree or equivalent.

Nice To Haves

Willingness to learn and troubleshoot preventive plumbing, electrical, landscaping, and ongoing maintenance issues.
Positive attitude, good sense of humor, energetic, assertive, and capable role model.
Demonstrated integrity on a professional level.
Excellent communication and customer service skills.
Strong attention to detail.
Knowledge of Word and Excel.
Yardi software knowledge a plus.
Ability to handle many projects at once and shifting priorities in a fast-paced environment.
Second language skill a plus.
ARM certification preferred.

Responsibilities

Supervise maintenance and janitorial staff, contract/temporary personnel, and vendors to ensure quality of work.
Schedule routine and emergency maintenance, janitorial work, and preventative maintenance tasks.
Conduct regular inspections of properties (interior, exterior, common areas, units) to ensure maintenance, safety, and attractiveness.
Oversee vacant apartment turnover procedures to ensure timely and efficient preparation.
Review and manage work orders, ensuring timely completion and proper closure in Yardi.
Assist in identifying and bidding for capital replacements and contract services.
Maintain accurate inventory of building contents, tools, and equipment.
Ensure adherence to all applicable municipal and fire codes, and obtain necessary permits.
Prepare recommendations for physical repairs, replacements, and supplies.
Utilize the HD Supply app for safety-related information and inspections.
Ensure adherence to all maintenance requirements of Eden Housing.
Maintain full occupancy by preparing and implementing marketing and advertising programs.
Manage the waiting list and assign units according to policy.
Supervise staff in the turnover of vacant rental units.
Review rental applications and leases for accuracy and compliance.
Conduct applicant interviews, verify income, and process deposits.
Perform background screenings on potential applicants.
Walk vacant apartments and properties to ensure readiness and good condition.
Supervise move-in and move-out procedures and complete security deposit refund paperwork.
Conduct marketing and public relations tours.
Prepare weekly Vacancy Reports, monthly Budget Variance Reports, and Management Overview Reports.
Attend meetings and activities to enhance community sense and public image.
Promote harmonious relations among residents, staff, vendors, and the community.
Maintain positive relationships with residents, being sensitive to diverse backgrounds and needs, and adhering to Fair Housing laws.
Develop a sense of community through positive interactions and activities.
Ensure timely and courteous response to resident requests and complaints.
Manage resident evictions in compliance with legal requirements.
Convene and chair resident meetings.
Assist in the preparation of Board Packets.
Coordinate with Resident Services to assist residents with social services needs.
Distribute and act on resident comment and evaluation forms.
Support resident organizations.
Represent properties to social service agencies and funding sources.
Ensure successful day-to-day financial management, collecting rents and other monies.
Process transactions accurately and timely in YARDI.
Supervise daily deposits of collected monies.
Review delinquent accounts and develop collection action plans.
Review property dashboards and prepare action plans for underperforming properties.
Compare lease information with rent roll monthly for accuracy.
Utilize purchase orders and perform payscan functions for vendor payments.
Review monthly income and expense statements and report issues.
Prepare the initial draft of the annual site budget.
Maintain compliance within the budget throughout the fiscal year.
Prepare monthly financial packages and review financials for the portfolio.
Prepare weekly Vacancy and Delinquency Reports and monthly Budget Variance Reports.
Complete and submit incident reports within 24 hours for review.
Adhere to all accounting and reporting procedures.
Supervise or complete resident files accurately and completely at move-in and recertification.
Ensure timely and accurate income recertification of all residents.
Process and maintain resident documents and forms, submitting files for compliance approval.
Ensure compliance with regulatory and financial partner requirements, submitting reports accurately and timely.
Prepare properties for inspections.
Interact with investors, funders, and agencies.
Coordinate and participate in site inspections by regulatory agencies and financial partners.
Manage day-to-day administration of property offices, including phone, mail, and resident inquiries.
Ensure office cleanliness, organization, and professional presentation.
Document and report all lease violations.
Ensure proper maintenance and storage of property files and records.
Ensure staff adherence to all Eden Housing systems, procedures, and formats.
Collect, analyze, and report statistical data on property status and needs.
Report property status via monthly dashboard and develop action plans for non-compliance.
Ensure prompt response to site emergencies, assigning staff as needed.
Post all required licenses, permits, and notices.
Attend trade association meetings and seminars.
Communicate and resolve problems or make recommendations for resolution.
Interview, hire, train, evaluate, motivate, discipline, and terminate staff.
Conduct performance evaluations and set staff goals.
Recommend promotions, salary adjustments, and disciplinary actions.
Determine staffing needs for maintenance jobs and utilize temporary personnel.
Interact effectively with Resident Services staff.
Review, approve, and submit employee timesheets.
Ensure appropriate staff development and training.
Mentor and train Community Managers.
Complete Workers Compensation reports for injured employees.
Ensure all staff adhere to fair housing laws.
Develop and maintain good staff working relationships, fostering teamwork and cooperation.
Ensure staff interacts professionally and respectfully with residents and each other.
Escalate issues to Property Supervisor and HR as needed.
Understand confidentiality and act in a leadership role.
Attend leadership classes and monthly meetings.
Conduct quarterly meetings with direct portfolio team members.
Ensure the housing program is maintained as directed by governing documents.
Provide direct assistance during after-hours emergencies.
Schedule and supervise fire alarm inspections and complete accompanying paperwork.
Conduct monthly staff meetings with safety as a standing item.
Perform other assigned tasks to ensure viable property operation.