Restaurant Manager (San Diego, CA)

Tender Greens•San Diego, CA

3d•Onsite

About The Position

At Tender Greens, Restaurant Managers are the backbone of our success. We are seeking a Restaurant Manager with an epic level of positive attitude, strong work ethic, who thrives in a fast-paced team environment and has a strong desire to continue to learn and grow. Tender Greens delivers inspired food, friendly service and great value in a comfortable space. As a Restaurant Manager, you are responsible for encompassing our goal of providing each guest with a truly outstanding experience, assisting the Executive Chef in the overall management of daily restaurant operations, and leading the team members. It is expected that the Restaurant Manager is fully certified or in the process of being certified in all Team Member Front of House and Back of House positions and displays a long-term commitment to growth with Tender Greens.

Requirements

Strong culinary background preferred
Demonstrated leadership skills, including coaching, directing, and motivating a team
Proficient in MS Office, Google Docs
Excellent written and verbal communication with a positive and outgoing personality
Customer service focused and solution oriented
Capable of delegating multiple tasks
Must enjoy and be able to succeed in a fast-paced and high stress work environment
Ability to work a flexible schedule based on restaurant needs
Ongoing current Food Safety Manager certification
Must be able to lift items through full range weighing up to 50 lbs. on a regular and continuing basis
Repetitive forward bend of head/neck
Some bending/kneeling/stooping/twisting/reaching required
Some repetitive motion and force required
Must be able to stand/walk for long periods of time (not all at one time)
Must be able to work in a stationary, seated position as needed (not all at one time)
Must be able to work in a hot kitchen environment
Sight, speech and hearing necessary to communicate with Team Members, Vendors and Guests
Sight and good sensation necessary to prevent burning oneself while in the kitchen areas

Responsibilities

Leading Team Members by guiding them, exemplifying exceptional guest service, and fostering an enthusiastic and uplifting environment.
Ensuring team members adhere to established policies and procedures.
Ensuring day-to-day practices related to Team Members are adhered to, including timely completion of initial new hire and payroll documents, meeting new hire training requirements, and completing offboarding procedures for terminated team members.
Reviewing the completion of members' training checklist and certification using Tender Greens Training Certification Process.
Conducting daily line-ups to communicate, train, and educate team members on any changes or new processes, products, or equipment introduced to restaurant operations.
Completing daily time edits and capturing time edit signatures from employees.
Coaching, mentoring, and managing team member relations in partnership with the Executive Chef and People Services.
Ensuring all team member injuries are reported at the time of injury following Tender Greens protocols.
Ensuring employee safety training is completed in a timely manner and safety standards are adhered to.
Ensuring COVID-19 protocol by taking employee temperature daily, abiding by the COVID-19 prevention plan, and filling out the confirmed/possible COVID-19 case questionnaire.
Managing the Purchase Tracker daily and ensuring operating costs are in line with budget, as well as ensuring transfers are completed in the Inventory System and captured in the Purchase Tracker.
Following up on and resolving guest complaints either in person or by phone.
Ensuring all guest injuries are reported at the time of injury following Tender Greens protocols.
Supervising the opening and/or closing of the restaurant depending on schedule.
Ordering of restaurant items including IFS, Meat, Produce, Drinks, Wine & Beer, office supplies, uniforms, gift cards, and menus.
Submitting and approving invoices in Plate IQ.
Submitting electronic expense reports (through Concur) to Account Payable on a weekly basis.
Submitting catering orders and reviewing upcoming orders daily.
Ensuring that Point of Sale System (Aloha & Olo) functions are being conducted according to policy such as comps & re-opening/reprinting checks, conducting same-day refunds, and doing a system refresh.
Completion of daily line checks, monthly walkthroughs, and Hazard Checklist.
Conducting nightly notes and entering sales into the purchase tracker.
Performing other related duties as assigned or requested.