Community Mgr I

NATIONAL COMMUNITY RENAISSANCE•Los Angeles, CA

3d•$25 - $27•Onsite

About The Position

The Community Manager I leads the overall administration, compliance, and maintenance of the property while striving to maintain 100% occupancy. The role partners with Hope Through Housing to develop and deliver social programs for residents and the neighborhood, and represents National Community Renaissance by taking proactive measures and building community relationships. The position reports to a Regional Manager, Area Manager, or Senior Community Manager and directs and supervises 1–2 on-site employees and/or temporary resources. Responsibilities span affordable-housing compliance, property operations, financial administration, staff supervision, resident customer service and programming, and community relations. The Community Manager ensures resident files and Yardi data meet applicable policies and regulations, processes recertifications and housing applications, manages vacancies and notices, oversees site inspections and work orders, handles payments and financial reporting, supervises staff, responds to resident concerns, and develops successful resident programs. The position may require attending company-sponsored development events, occasionally involving overnight stays away from home, and performing other duties as requested.

Requirements

Minimum high school education or equivalent.
Two to five years of experience in a position with comparable responsibilities.
At least two years of experience in a customer service environment.
At least two years of supervisory experience.
Financial management experience.
Ability to pass the company-sponsored Tax Credit Certification class within the first year of employment; failure after the second attempt may result in discipline, up to and including termination.
Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
Hardworking, positive attitude.
Ability to work with and understand people from diverse ethnic and family backgrounds.
Ability to build and deliver programs suited to community residents.
Ability to build external relationships while positively promoting the organization.
Organization and time-management skills.
Verbal and written English-language communication proficiency.
Ability to relate to others beyond simply giving and receiving instructions.
Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality.
Able to perform the stated physical demands, including daily sitting, reading, and typing; walking; operating computer and office equipment; occasional lifting up to 20 pounds; and occasional stair climbing.

Nice To Haves

Experience with Yardi property management accounting software.

Responsibilities

Maintain resident files and Yardi data in compliance with applicable policies and regulations.
Review and approve resident notices related to recertification, maintain the property waiting list in accordance with the Tenant Selection Plan, and ensure housing applications comply with affordable-housing covenants.
Process annual recertifications within established timelines.
Market and advertise vacancies in accordance with the property’s Affirmative Fair Housing Marketing Plan.
Ensure resident notices are completed, served, and delivered on time in accordance with lease requirements.
Conduct monthly site inspections and prepare reports for management.
Manage office supply inventory and coordinate timely purchase of maintenance supplies within the approved budget.
Coordinate with resident services staff to meet company vacancy-turnaround policies.
Ensure work orders are processed in Yardi within established timelines.
Account for and balance petty cash; prepare bank deposits and post resident payments in Yardi within required timelines.
Prepare management-required month-end reports, manage accounts receivable, and refer past-resident balances to collection agencies.
Maintain accurate resident ledgers and work with accounting to resolve errors.
Supervise 1–2 on-site office and/or maintenance employees, including interviewing, training, timekeeping, performance evaluations, and disciplinary actions.
Maintain positive relationships with CORE internal departments.
Respond to resident complaints promptly and professionally, and foster a caring and engaging community.
Design, implement, and manage resident programs and support their ongoing success.
Build and maintain positive relationships with City staff, local representatives, and social service providers.
Attend company-sponsored team-development events, which may occasionally require overnight stays away from home.
Perform other duties as requested.