Dolby Careers Community Management Specialist

Dolby•Burbank, CA

1d•Hybrid

About The Position

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work. The Marketing department creates passion and relevance for the "Dolby Difference" driving sell-in and sell-thru of Dolby enabled devices, services, content, and experiences across multiple constituents – partners, creators, consumers, and developers.

Requirements

2-4 years of experience in social media, community management, or a related field.
Demonstrated experience managing brand communities across multiple social platforms.
Strong understanding of social listening tools and platform analytics.
Excellent written communication skills and the ability to adapt messaging for different audiences and platforms.
Ability to support global events that may occasionally require work outside standard business hours.

Nice To Haves

Experience with Reddit and Discord is a plus.
Experience working with entertainment, technology, sports, media, or consumer-facing brands preferred.
Experience supporting real-time event coverage is preferred.
Experience launching or growing social media communities or channels is a plus.

Responsibilities

Lead real-time community engagement across Dolby’s global social platforms (Meta, TikTok, X, LinkedIn, YouTube, RedNote, and emerging platforms).
Proactively engage in relevant conversations across entertainment, sports, film, gaming, and technology communities.
Identify high-visibility cultural moments and engage in ways that are platform-appropriate and aligned with Dolby’s brand values.
Manage inbound comments, direct messages, and mentions, escalating issues when necessary.
Develop and maintain community engagement playbooks and response frameworks tailored to platform needs.
Partner with agency teams to define and track community management KPIs.
Collaborate with global agency partners to continuously improve community management programs and processes.
Provide real-time coverage support for global tentpole events (e.g., awards shows, major sporting events, film premieres, and product launches).
Support global event coverage across multiple time zones, including occasional evenings, weekends, or holidays as business needs require.
Identify opportunities for timely and relevant engagement during live events.
Support the team across content publishing, social listening, reporting, and campaign amplification.
Facilitate information sharing between global and regional social teams.
Track cultural insights and performance trends and communicate findings to stakeholders.
Help implement and scale best practices across markets.
Coordinate ongoing community management reporting, establish reporting cadences, and develop reports that highlight best practices, trends, insights, and opportunities for growth.
Research emerging platforms, technologies, and audience trends.
Support the launch and setup of new social channels.
Identify opportunities for experimentation, innovation, and audience growth.
Stay informed about platform updates, algorithm changes, and evolving digital engagement practices.
Monitor engagement performance and identify optimization opportunities.
Provide weekly engagement and community health summaries.
Track audience sentiment and indicators of cultural relevance.