Community Life Service Coordinator

The Community Builders•Boston, MA

15h•Onsite

About The Position

The Community Builders, Inc. (TCB) is seeking a Community Life Service Coordinator for Historic South End Apartments in Boston. This role is part of TCB's Community Life (CL) model, which uses stable housing as a foundation to connect residents with services, resources, and opportunities for growth in areas such as early education, economic mobility, youth development, community engagement, and healthy living. The Service Coordinator will report to the Community Manager and will be responsible for developing and coordinating support services for residents. This involves working closely with property management, building relationships with local partners, planning programs, and providing one-on-one assistance to residents to help them achieve their goals. The position requires being on-site five days a week.

Requirements

Experience working with families of diverse backgrounds, and issues relating to financial mobility, community engagement, health and wellness and other social determinants of health.
Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to, residents, senior staff, volunteers, interns, and community partners.
Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
Excellent communication, organization, problem-solving and writing skills.
Bachelor’s degree with a focus in social work, human services, public health, or community development.
2+ years of overall professional experience working with seniors and people with disabilities in housing or human services agencies required.
Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.

Nice To Haves

Knowledge of federal, state and local policies affecting housing is a plus.
Ability to work some weekends and evenings is required.
Bilingual Spanish speaker strongly preferred.
Previous engagement, communication and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred.
Experience working with partners and site team members to implement programs and initiatives.
Knowledge of Yardi, Property Management databases, Dynamics and Power BI is a plus.

Responsibilities

Work with local organizations to successfully implement community engagement initiatives, including the annual CL Questionnaire.
Develop and monitor progress of the Community Success Plan, a one-year, data-informed strategic plan outlining site priorities, strategies, and activities to meet CL outcomes by 2025.
Track and report on progress as required by partners and funders to fulfill grant commitments.
Build relationships with residents to better understand their aspirations and goals, and connect them with local resources and opportunities.
Conduct new welcome orientations for new residents.
Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls and door knocking.
Use of TCB's data collection and analysis systems, CL Dynamics and Power BI, to document services provided to residents and outcomes achieved.
Participation and coordination of resident support and resources around housing stabilization issues such as late rent payments, housekeeping and other lease violations.
Participate in ongoing professional development, at least 12 hours per year that pertain to the SC position.
Recruit and lead volunteers and interns to assist on the site.
Other duties and responsibilities as requested.