Community Life Service Coordinator

The Community Builders•Somerville, MA

19h•Onsite

About The Position

The Community Builders, Inc. (TCB) is a leading nonprofit real estate developer and owner focused on strengthening neighborhoods nationwide. The Community Life Service Coordinator (SC) is responsible for developing and coordinating support services for residents in a mixed-income apartment community. This role works closely with the TCB property management team and local community partners to ensure resident and community success. The SC will focus on housing stabilization through referrals to local partners, on-site programming, and individual coaching, aiming to connect families with opportunities in education, workforce development, financial education, asset building, and health. Community engagement and building activities are essential to foster a sense of community and provide access to support services. Each family will have a personalized housing stability success plan. The SC will also track performance measures, administer annual surveys, develop a Community Success Plan, and evaluate partnership effectiveness. This is a 5-day per week, in-person role.

Requirements

Bachelor's degree with a focus in social work, human services, public health, or community development.
2+ years of overall professional experience working with families in housing or human services agencies.
Experience overseeing and managing grants.
Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
Ability to understand and respect values, attitudes, and beliefs that differ across cultures and respond appropriately.
Capable of building and maintaining positive relationships with a wide variety of stakeholders.
Experience working with families to support their aspirations.
Ability to collect, track, and understand data to assess programs and partnerships and inform strategies.
Operate in a timely manner with consistency, integrity, and professionalism.
Provide excellent customer service to residents and partners.
Excellent communication, organization, and writing skills.

Nice To Haves

Knowledge of federal, state, and local policies affecting housing is a plus.
Previous experience in property management, and knowledge of HUD regulation a plus.
Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred.
Experience working with partners and site team members to implement programs and initiatives.
Knowledge of child development and/or experience working with youth.
Knowledge of Yardi, Property Management databases, Efforts to Outcomes (ETO) is a plus.

Responsibilities

Develop strategic partnerships with local service providers for on-site or off-site programs in workforce development, financial, and housing stability.
Develop and implement a plan to support individuals/families with lease violations, including housekeeping violations.
Participate in unit inspections as requested by Property Management.
Build positive community relationships to build capacity and maintain current partnerships.
Monitor residents' housing stability and provide mediation services between residents and Property Management for issues like maintenance requests, late rent, or conflicts.
Provide case management and supportive services to residents to ensure they understand lease requirements and avoid infractions.
Conduct home visits to residents on a weekly, monthly, or as-needed basis.
Coordinate with other agencies/partners for services such as rent and utility assistance.
Assess issues related to late rent payment and develop plans to address barriers to on-time payment.
Assist in administering the Community Life Questionnaire annually to residents.
Conduct welcome orientations for new residents.
Manage administrative tasks for securing and executing contracts or MOUs with providers and partners.
Attend trainings and continuing education opportunities offered by the Community Life HUB team.
Attend weekly meetings with the Community Manager and site team.
Keep the Community Manager and Community Life Senior Manager informed of issues affecting residents.
Document and maintain accurate records in Efforts to Outcome (ETO).