Community Liaison

Nurse Practitioner On Call LLC•Baltimore, MD

1d•$28 - $30•Onsite

About The Position

Nurse Practitioner On Call (NPOC) is seeking an experienced, results-driven Community Liaison to grow its client base and establish partnerships with long-term care facilities throughout Maryland. NPOC provides psychiatric medication management and therapy, bringing providers directly into partner facilities to serve residents. The Community Liaison will connect with decision-makers, develop relationships, advance contract opportunities, and help turn new partnerships into active care programs. This role owns the partnership-growth function and works directly with leadership to expand access to care across Maryland. The position requires regular travel to facilities and community partners throughout the assigned Maryland territory. Success is measured by a qualified pipeline of facility partnership opportunities, productive meetings and follow-through, executed agreements and successful service launches, growth in appropriate referrals and clients accessing care, and strong partner relationships and retention. Specific performance goals will be established with leadership.

Requirements

At least three years of relevant experience in healthcare business development, community outreach, provider relations, or a community liaison role, including direct experience in Maryland’s long-term care market.
Demonstrated experience working with long-term care facilities and engaging facility decision-makers.
A record of generating qualified referrals, developing facility partnerships, or helping secure healthcare service agreements.
Existing professional relationships within Maryland’s long-term care or healthcare referral community.
Strong presentation, relationship-building, negotiation, and follow-through skills.
Ability to manage the full outreach process independently, from prospecting to partnership activation.
Strong organizational skills and experience tracking opportunities in a CRM or comparable system.
Ability to travel regularly throughout the assigned Maryland territory.

Nice To Haves

Experience developing partnerships for psychiatric services, behavioral health, medication management, or therapy.
Experience arranging on-site clinical services within long-term care facilities.
Familiarity with facility onboarding, healthcare referral workflows, and service agreement processes.
A degree in business, marketing, healthcare administration, social work, or a related field, or equivalent relevant experience.

Responsibilities

Identify and pursue partnership opportunities with nursing homes, skilled nursing facilities, assisted living communities, and other appropriate long-term care organizations.
Build relationships with facility owners, administrators, directors of nursing, social workers, and other decision-makers.
Secure meetings and present NPOC’s medication management and therapy services.
Guide opportunities from initial outreach through proposals, leadership-approved agreements, and service launch.
Coordinate with clinical and operational leadership to align proposed services with facility needs and provider capacity.
Develop a consistent referral network across healthcare organizations, discharge planning teams, community agencies, and other relevant partners.
Conduct facility visits, community outreach, presentations, and networking activities.
Educate partners about NPOC’s services, referral process, and access to care.
Maintain relationships through reliable follow-up, responsiveness, and ongoing communication.
Build and execute a Maryland outreach and business development plan.
Maintain accurate records of prospects, contacts, meetings, proposals, follow-up activities, and contract status.
Provide leadership with regular updates on opportunities, barriers, results, and next steps.
Partner with intake and clinical teams to support timely referral follow-through and successful facility onboarding.
Identify and address partnership concerns to support retention and continued growth.
Represent NPOC professionally while protecting patient confidentiality and following organizational policies.