Community Liaison| Horizon Home Health and Hospice| Provider Services| Twin Falls, ID | Burley, ID

Horizon Home Health and Hospice•Twin Falls, ID

1d•Hybrid

About The Position

Horizon Home Health and Hospice is seeking a Community Liaison to establish and maintain positive relationships with patients and referral sources, and to respond to patient requests and concerns. This role is responsible for community relations, including establishing community education for clinical programs, building and monitoring community perceptions of Horizon as a high-quality provider, and maintaining knowledge of markets, marketing, and community resources. Additionally, the Community Liaison is responsible for transitional care coordination, evaluating patient appropriateness for home health or hospice, conducting on-site assessments for safe transitions, engaging patients and families, and coordinating with inpatient care teams. The role also involves attending conferences, facilitating orders, evaluating patient needs, ensuring referral source satisfaction, and serving as a clinical resource for patients, families, physicians, and facility staff.

Requirements

Establishing and maintaining positive relationships with patients and referral sources
Responding to patient requests and concerns
Establishing community education for clinical programs
Building and monitoring community, customer, and payer and patient perceptions of Horizon Home Health and Hospice as a high quality provider of services
Maintaining comprehensive working knowledge of Horizon Home Health and Hospice markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning
Maintaining comprehensive working knowledge in the field of marketing
Maintaining comprehensive working knowledge of community resources
Evaluating the appropriateness of patients referred for home health or hospice services
Confirming the level of care most appropriate for the patient
Conducting an on-site assessment to facilitate safe and effective transition from in patient to home health or hospice care
Engaging patients, family, caregivers as well as the inpatient care team to obtain appropriate information to support discharge to home health or hospice care
Communicating and coordinating with the inpatient care team supporting the patient including hospital case management and nursing, patient’s physicians and other healthcare providers involved in the patient’s care at home.
Attending conferences as requested
Facilitating orders
Evaluating patient’s care (medical, psych-social and practical) needs, including medical eligibility of services, anticipated needs for equipment, medication and transportation
Ensuring referral source satisfaction
Serving as a clinical resource for patients, families, physicians, and facility staff for appropriate home placement, medication reconciliation, goals of care and identification of necessary support at home, as well as problem solving barriers or challenges related to the patient returning home

Nice To Haves

Quality of care and ethical business practices
Core Values CAPLICO - Celebrate, Accountability, Passion for Learning, Intelligent Risk Taking, Customer Second, and Ownership
Experience in Home Health and Hospice

Responsibilities

Works with the Director of Business Development and Clinical Team to establish community education for clinical programs
Establishes and maintains positive working relationships with current and potential referral and payer sources
Builds and monitors community, customer, and payer and patient perceptions of Horizon Home Health and Hospice as a high quality provider of services
Maintains comprehensive working knowledge of Horizon Home Health and Hospice markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning
Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel
Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by Horizon Home Health and Hospice
Evaluate the appropriateness of patients referred for home health or hospice services
Confirm the level of care most appropriate for the patient
Conduct an on-site assessment to facilitate safe and effective transition from in patient to home health or hospice care
Engage patients, family, caregivers as well as the inpatient care team to obtain appropriate information to support discharge to home health or hospice care
Communicates and coordinates with the inpatient care team supporting the patient including hospital case management and nursing, patient’s physicians and other healthcare providers involved in the patient’s care at home.
Attend conferences as requested
Facilitate orders
Evaluate patient’s care (medical, psych-social and practical) needs, including medical eligibility of services, anticipated needs for equipment, medication and transportation
Responsible for referral source satisfaction
Serves as a clinical resource for patients, families, physicians, and facility staff for appropriate home placement, medication reconciliation, goals of care and identification of necessary support at home, as well as problem solving barriers or challenges related to the patient returning home