Community Liaison

C2 GPS- Capital Area Workforce•Austin, TX

15h•Hybrid

About The Position

The Community Liaison is responsible for maintaining business partnerships with local employers, promoting resources for the community, and supporting the workforce system and customers. This role involves partnering and building relationships with community-based providers to implement and promote initiatives in designated communities. The liaison serves as a resource to civic and social services organizations within the service delivery area to ensure the availability of programs that impact target populations. They identify community resources to educate and assist customers on workforce development services, use workforce resources efficiently to achieve goals and meet performance measures, and collect and provide information on labor market needs, educational opportunities, employment resources, and support services to customers. Additionally, the role involves proactively building social media channels, online platforms, and in-person presentations, driving social media presence through various digital channels, and initiating and managing SMS messaging campaigns. The Community Liaison develops relationships with potential referral sources, follows up and maintains partnerships, and relationships with customers, followers/fans, and other community organizations. Other related duties may be assigned.

Requirements

Knowledge of workforce development, economic development, and business trends.
Knowledge of the local communities being served and understanding labor market and resources.
Knowledge of effective case management and counseling. Can work with diverse customers with unique needs and communication styles.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service, interpersonal skills, and leadership skills.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.
High School Diploma or GED required.
Valid driver’s license and proof of insurance with good driving record.

Nice To Haves

Associates or Undergraduate degree preferred.
Relevant work experience may be considered in lieu of required education.
Bilingual in English and Spanish preferred.

Responsibilities

Partners and builds relationships with community-based providers to implement and promote initiatives in designated communities.
Serves as a resource to civic and social services organizations within the service delivery area to ensure the availability of programs that impact the target populations.
Identifies community resources to educate and assist customers on workforce development services.
Uses workforce resources efficiently to achieve goals and meet performance measures.
Collects and provides information on labor market needs, educational opportunities, employment resources, and support services to customers.
Proactively builds social media channels, online platforms, and in-person presentations.
Drives social media presence through various digital channels.
Initiates and manages SMS messaging campaigns.
Develops relationships with potential referral sources, follows-up and maintains partnerships, relationships with customers, followers/fans, and other community organizations.
Performs other related duties as assigned.