Community Liaison

AlpineCare•Columbus, OH

3d•Hybrid

About The Position

Alpine Care Home Health is dedicated to providing expert, compassionate care in the home setting. Our team of skilled clinicians help individuals remain safe and independent in their homes, with personalized care that respects the individuals’ goals, values, and overall well-being. Our team brings deep expertise in physical therapy, occupational therapy, speech therapy, wound care, and complex care management, and more. We offer customized tools and hands-on support to improve mobility, accelerate recovery, and encourage lasting self-reliance. We take pride in offering personalized, evidence-based care. We work closely with primary care providers, families, and specialists to create care plans that are proactive, holistic, and aligned with each patient’s priorities. Through access to a full range of physical and mental health services, we aim to support patient independence and long-term stability. We’re building a purpose-driven team passionate about making a difference. If you’re excited to shape the future of home-based care, here’s what the role involves. POSITION OVERVIEW The Community Liaison is responsible for developing and implementing community relations and outreach marketing activities for Alpine Care Home Health, with a focus on senior living facilities, community organizations, hospitals, the general public, and referral sources throughout designated areas. This position represents Alpine Care Home Health to the community and to our internal customers. The primary focus of this position is developing and maintaining existing and new referral sources and planning and implementing various outreach activities and campaigns to heighten the awareness of Alpine Care Home Health and its value to homebound patients.

Requirements

Must maintain a valid driver's license and good driving record
Four years of experience in customer service, sales, marketing and/or public relations
This position requires frequent travel to patients' homes and the ability to stand, walk, bend, stoop, reach, climb stairs, and lift or move up to 50 pounds occasionally while providing patient care and using appropriate safe patient handling techniques.
The employee must be able to safely navigate varying home environments, operate a motor vehicle, and perform clinical duties with or without reasonable accommodation.
Ability to adapt and apply guidelines and procedures
Ability to analyze problems and resolve issues in a rapid, direct, and complete manner
Skill in teamwork and maintaining relationships with patients, caregivers, and coworkers
Experience in the healthcare field; work with the geriatric population preferred
Knowledge of certified home health and ability to communicate this knowledge to others
Active CPR Certification

Nice To Haves

Bachelor's Degree in business, marketing, communications, or related field
Prior experience with Home Care

Responsibilities

Develop and maintain new clients and accounts to increase referrals and generate new business
Oversee and maintain contact with all existing Alpine Care Home Health referral sources
Develop and implement a weekly plan for community visibility activities and provider office calls
Plan, implement, and oversee public relations activities for Alpine Care Home Health, including development of cooperative relationships, memberships and partnerships with key community healthcare organizations, senior communities, and other agencies; work in conjunction with other sales representatives and clinical educators
Create and manage community events, health fairs, and trade shows to include concept development, staffing, and logistics (support, transportation, setup, displays and collateral materials)
Communicate effectively with current customers/accounts to increase referrals
Prepare activity reports as requested. Reconcile all marketing, tracking, and expense reports
Plan, develop, and implement marketing projects such as brochures, fliers, promotional items, PowerPoint presentations, and displays
Attend all required meetings and in-services
Ensure the integrity of the episode by obtaining needed documentation and signatures for verbal orders, face to face encounters, and all pre-claim requirements
Follows-up with hospitalized/SNF/Rehab patients to assure their return to Alpine Care Home Health upon discharge
Mail out "Thank You" notes to all referral sources
Assist with recovery from service failures to prevent loss of account/referral source
Other duties as assigned