Community Liaison

CONSTELLATION HEALTH SERVICES•Orange, CT

17h•$110,000 - $110,000•Onsite

About The Position

The Community Liaison, also known as the Registered Nurse Liaison, functions in a dual capacity and is specialized to support transition of care. This role is responsible for working with Community Providers, Social Workers, and Case Managers in an Acute Care Setting (Hospitals, LTACs, Skilled Nursing Facilities, and Long Term Care) in the assigned territory. This role is directly involved in managing the multiple elements that comprise a person’s successful transition from one level of care to another and, in doing so, demonstrates exemplary communication and organizational skills. In addition, the Community Liaison / Registered Nurse Liaison functions as a clinician using the full extent of their licensure (scope of practice) to increase speed to care through evaluation, recommendation, and when appropriate, admission to services.

Requirements

The employee must have the required licensure, education, training and qualifications required by rule, regulation, law and/or statute to qualify for the role in their state.
This role requires a high level of interpersonal skills to handle sensitive and confidential information.
Position requires demonstrated poise, tact, and diplomacy.
Superior organizational, computer and communication skills.
Work requires continual attention to detail in establishing priorities and meeting deadlines.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

Responsibilities

Improving care of the terminally ill develops a hospice presence in hospitals and facilities.
Manage relationships with referral partners within assigned hospital and post-acute accounts and in the community.
Identification and prioritization of potential referral partners, including decision-makers within each account.
Attends required program meetings at hospital and post-acute accounts, and in the community, participates in rounds as needed, conducts clinical on sites on referred patients and ensures a seamless continuum of services.
Assess each consultation to determine the appropriateness for Hospice admission based on Hospice criteria.
Perform full clinical assessment, if needed for appropriate patients.
Educate patients, families and staff about the Hospice philosophy, goals, and services.
Ensures that the hospice plan of care is followed.
Will follow-up with patients through skilled nursing stay and may manage transitions along the care continuum prior to discharge to home health services.
Identifies potential opportunities for further program development and assists with the development of new programs.
Participates in problem-solving and complaint resolution as appropriate.
Develops and maintains a close working relationship with all team and agency members, including Home Care, Hospice, and Private Duty, including participation in training and interdisciplinary team meetings as directed.
Maintains working knowledge of home care and hospice service, admission, and coverage parameters as well as health care industry changes relevant to home health and hospice service delivery.
Ability to travel in all geographic territories as needed for assessments, training, orientation, and referral source visits.
Compliance with all company policies and procedures, as well as all applicable Federal and state laws and regulations, including HIPAA.
Obtains and comply with hospital account credentialing as requested.
Represents the company at community functions and professional organizations.
Competent in EMR, Word and Excel programs.
Will perform other duties as assigned.