Community Liaison

Intercept Health•Richmond, VA

17h

About The Position

Intercept Health is a family-owned agency serving various mental and behavioral health, substance use, and foster care needs in Virginia. In 1996, what started as a single group home for boys has evolved year after year to fill gaps and meet the service needs of families and communities throughout the Commonwealth of Virginia. "We help people grow and live their healthiest lives." Our team members exhibit our VALUES - STOP & ASK : S ervice Excellence - "WOW" clients, customers, and coworkers. T eam Loyalty - help others succeed. O wnership - "see it, own it, solve it, do it." P assion - inspire with positive energy and effort. & A uthenticity - be genuine and trustworthy. S olution Focused - overcome challenges with creativity. K indness - smile, encourage, and respect everyone. We are currently seeking a Community Liaison to provide external outreach, service consultation, customer service, marketing activities, as well as internal communication and engagement activities under the Business Development Department. This position is responsible for assessing the needs of the customer and generating contacts and leads for each of Intercept Health's programs, to develop, maintain, and sustain a long-term referral relationship. Additionally, they will plan internal and external events, coordinate tours, perform referral source in-services, and serve as a liaison between Referral Sources and Intercept Health's Life Bridge of Continuum of Care.

Requirements

Bachelors or Masters Degree from an accredited college or university.
Two or more years' experience in marketing, business development, or public relations, with an emphasis on developing new territories, target markets and/or customer base.
A combination of related education and experience specific to the behavioral health industry may be substituted.

Nice To Haves

Success in managing an outside sales territory with an emphasis on customer service is preferred.

Responsibilities

Provide external outreach, service consultation, customer service, and marketing activities.
Conduct internal communication and engagement activities.
Assess customer needs and generate contacts and leads for Intercept Health's programs.
Develop, maintain, and sustain long-term referral relationships.
Plan internal and external events.
Coordinate tours.
Perform referral source in-services.
Serve as a liaison between Referral Sources and Intercept Health's Life Bridge of Continuum of Care.