Community Liaison & Operations Manager (ABA)

The Treetop ABA Therapy•Wilmington, NC

1d•Hybrid

About The Position

Embark on Your Next Big Adventure with Treetop ABA. We are explorers at heart—charting new paths to help children grow, learn, and thrive. Every child’s journey is unique, and we are dedicated to guiding families toward the support they need. We are seeking a Community Liaison / Operations Manager: a natural connector, strategist, and problem-solver. This is a dynamic, two-phase role: you will start by building the community presence that fills our clinic, then transition into "running the show" as our onsite leader. This role is designed for someone who thrives on variety—one day grabbing coffee with a pediatric practice to build a referral bridge, and the next coordinating clinic workflows and staff schedules to ensure excellence. Phase 1: The Community Liaison (The Launch) You will be the face of Treetop ABA, introducing pediatricians, schools, and local organizations to our life-changing work. Your goal is to build the relationships and referral pipelines that will make our new clinic a success. Phase 2: The Operations Manager (The Flight) Once the ABA clinic is up and running, you will transition into the onsite Operations Manager. You will oversee day-to-day clinic functions, staff coordination, and administrative tasks, ensuring our families and clinicians have everything they need to succeed.

Requirements

2+ years of experience in ABA intake, healthcare operations, or healthcare marketing/administration.
Must live within commuting distance of Virginia Beach.
Must have a reliable vehicle and be comfortable with frequent regional travel during the outreach phase (mileage reimbursed).
Exceptional organizational and customer service skills.
A strong communicator who works well independently and as part of a clinical team.

Responsibilities

Develop and nurture partnerships with pediatricians, behavioral health professionals, and schools throughout the region.
Assist in overseeing daily clinic workflows, staff scheduling, and administrative efficiency.
Ensure families feel supported from their first referral through their entire journey with us, maintaining clear and empathetic communication.
Identify untapped networks across the state and track outreach insights to guide our expansion in Virginia.
Address operational challenges with a flexible mindset, streamlining processes to improve service delivery.