Community Leader

Imperiall•Warwick, RI

1d•Onsite

About The Position

Imperiall is seeking a Community Leader to join their Operations Team. This role is crucial for fostering a collaborative and positive work environment for Specialists. The company is looking for individuals interested in building a career within a dynamic, young, and healthy organization focused on nurturing its culture and delivering high-quality services. The Community Leader will be responsible for leading a community of Specialists, coordinating accounts, ensuring contracted cleaning services are completed, empowering and training team members, and cultivating the company's strong organizational culture. Imperiall emphasizes a people-centric approach, believing that individuals are more than their job descriptions and aiming to build a community that inspires fulfilling lives and positive impact.

Requirements

Cultural Match - must cherish and promote the organizational culture.
Communication – must be able to deliver clear and complete messages.
Leadership Skills – must empower and inspire their team.
Listening Skills – must learn new ideas, improve the system, and develop.
Detail-Orientation – must be consistent in daily routines.
Care – must ensure the community feels heard and cared for.
Trustworthiness – loyalty is essential.
Kindness – always put other people’s needs first and provide necessary tools to thrive.
Systematic Profile – must follow and enforce Imperiall Systems.
Responsibility - must be dedicated and consistent.
Respect - must be present in all circumstances.
Ability to perform well under pressure.
Speaking Spanish is a must.
Computer Skills - must be comfortable with computers, iPhones, and iPads.
High-Standard Consistency - must be consistent in team development, following the system, and ensuring high-quality standards.
Organization Skills - Plans, organizes, schedules, and budgets efficiently.
Driving – frequent visits to partner’s facilities are a must.
English is a plus.

Responsibilities

Provide constant guidance, support, and inspiration to Specialists.
Cultivate a meaningful relationship with all community members, based on core values.
Promote Imperiall culture at all times.
Be available for the whole community of Specialists in the field.
Promote and assist community members with the company app (Connecteam).
Visit accounts frequently to perform inspections, bring supplies, address situations, and develop relationships.
Create work schedules for Specialists and assign duties.
Assign Shifts and Tasks to Specialists on the company app.
Cover for absent Specialists or open positions by performing routine cleaning tasks if and when necessary.
Control the daily labor hours for each building to ensure they do not exceed the budget.
Understand the scope of work for each account and ensure it is being properly followed.
Provide thorough training sessions for new and current Specialists, Team Leaders, Site Leaders, etc.
Ensure compliance with the company's policies and operational guidelines.
Perform daily meetings with the Operations Leader.
Create and document Specialists’ schedules to maximize efficiency.
Take full responsibility for all company property.
Be mindful of time management while on shift.
Ensure you are properly dressed as an example for community members.
Follow and reinforce all safety procedures while working.
Perform any other tasks related to operational success and efficiency.
Review, adjust, complete, and report weekly Payroll.
Review and update Imperiall’s quality assurance software.
Review Imperiall’s timekeeping system.
Review and update Imperiall’s scheduling software.
Utilize the main company software to communicate, assign tasks, adjust schedules, and track community member’s activities.
Follow all company procedures such as gas form.
Correctly document all disciplinary actions toward community members.