Community Leader

Imperiall•Warwick, RI

1d•Onsite

About The Position

We are looking for a leader to join our Operations Team. This position is important to our company since it is fundamental to a collaborative and positive work environment for our Specialists. We are looking for someone interested in building a career at a dynamic, young, and healthy company! Our goal as a company is to constantly nurture our organizational culture while providing high-quality services for our partners. As a Community Leader, you will be responsible for leading your community of Specialists, coordinating specific accounts, ensuring the completion of the contracted cleaning services at our partners’ facilities, empowering and training team members to maximize results, and cultivating our strong organizational culture. Imperiall is all about people. We exist to cultivate a community that inspires individuals to live fulfilling lives and positively impact those around them. We truly believe all human beings are greater than their job descriptions, and we’re looking for real-life leaders capable of mastering their best versions to contribute to our community in a meaningful way. We are a commercial cleaning company that provides value to corporate, education, industrial, and medical customers. Our services are known for their astonishing high-quality standards, which must be respected and achieved every single day. And we perform our services to build our people. Our partners are members of our community, not more important than our team members, but equally valuable. We aim to foster a culture of mutual appreciation among everyone we touch. The Community Leader’s main role is to create a collaborative and positive work environment for our Specialists. As a decentralized business, we believe that our Community Leaders are active agents of our culture, responsible for spreading our beliefs throughout our job sites and touching many people’s lives. The second main role of the Community Leader is to guarantee that our service is being performed according to our own standards and our partner’s expectations.

Requirements

Cultural Match - our organizational culture is our most important asset. Our people are always in the first place, and the Community Leader must cherish and promote it at all costs.
Communication – you must be able to deliver clear and complete messages to the community members. Communication is a key aspect of our operations.
Leadership Skills – true leaders are not self-entitled and individualistic. You must always put your community member’s needs before your own. A successful Community Leader knows how to empower and inspire their team.
Listening Skills – a true leader knows the power of listening. That’s the way to learn new ideas, improve the system, and develop.
Detail-Orientation – the details make an enormous difference in the daily routine. The service performed by Imperiall thrives on consistency.
Care – a true leader cares about people. Before professional, we are all people. People have problems, situations, and concerns. It’s the Community Leader’s responsibility to ensure the community feels heard and cared for.
Trustworthiness – our culture exists because of mutual trust amongst the community. Loyalty is essential every step of the way.
Kindness – always put other people’s needs first. Ensure you provide all the community members with the tools necessary to thrive.
Systematic Profile – systems exist for a reason. To ensure professional and efficient operations, the Community Leader must follow and enforce Imperiall Systems.
Responsibility - this is a demanding position that requires dedication and consistency. You will be trusted with keys, confidential information, specific missions and others. Responsibility is a crucial aspect of success in this role.
Respect - naturally, people deserve to be respected both as professionals and as human beings. Our company's operations department is made up of people. Respect must always be present in all circumstances during your daily interactions.
Ability to perform well under pressure - you will be dealing with different scenarios and personalities on a daily basis. Patience is of the essence.
Speaking Spanish is a must! – most of our community members speak Spanish, so we must be able to communicate effectively with them. English is a plus since it is constantly used in the office.
Computer Skills - we work with multiple software to increase our efficiency and diminish time spent on manual tasks. The Community Leader must be comfortable with computers, iPhones, and iPads.
High-Standard Consistency - in order to achieve results, we must be consistent in developing the team development, following the system, and ensuring high-quality standards
Organization Skills - Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
Driving – frequent visits to partner’s facilities are a must – that’s the best way to keep track of on-site development and quality standards

Nice To Haves

English is a plus since it is constantly used in the office.

Responsibilities

Provide constant guidance, support, and inspiration to Specialists.
Cultivate a meaningful relationship with all community members, based on our core values of respecting, listening, developing, appreciating, celebrating, and caring.
Promote Imperiall culture at all times since that’s our biggest and most important resource.
Be available for the whole community of Specialists in the field – you must be a reliable source of knowledge, insights, guidance and compassion.
Promote the company app (Connecteam) with your community members since that’s a key tool for company integration and scheduling.
Assist the community members with the company app so that they can take full advantage of the resources available.
Visit accounts frequently to perform inspections, bring supplies, address situations, develop your relationship with Specialists and others.
Create work schedules for Specialists and assign duties.
Assign Shifts and Tasks to Specialists on our company app.
Cover for absent Specialists or open positions by performing routine cleaning tasks if and when necessary.
Control the daily labor hours for each building to make sure they do not exceed the budget established.
Understand the scope of work for each account and ensure that it is being properly followed.
Provide thorough training sessions for new and current Specialists, Team Leaders, Site Leaders, etc, as needed.
Ensure compliance with the company's policies and operational guidelines are upheld.
Perform daily meetings with the Operations Leader to go over all the notes, discuss schedules, and dispatch requests/complaints resolutions to be dealt with.
Create and document Specialists’ schedules to maximize efficiency.
Take full responsibility for all company property, for example, cleaning materials, building keys, technology equipment, etc.
Be mindful of time management while on shift.
Ensure you are properly dressed. You are an example and image for all community members.
Follow and reinforce all safety procedures while working.
Any other tasks related to operational success and efficiency
Review, adjust, complete, and report weekly Payroll
Ensure compliance with the company's policies and operational guidelines.
Review and update Imperiall’s quality assurance software
Review Imperiall’s timekeeping system
Review and update Imperiall’s scheduling software
Utilize the main company software to communicate, assign tasks, adjust schedules, and track community member’s activities.
Follow all company procedures such as gas form,
Correctly document all disciplinary actions toward community members