Community Leader

Imperiall•Warwick, RI

1d•Onsite

About The Position

Imperiall is seeking a Community Leader to join their Operations Team. This role is crucial for fostering a collaborative and positive work environment for Specialists. The ideal candidate is interested in building a career at a dynamic company focused on nurturing organizational culture and providing high-quality services. As a Community Leader, you will lead a community of Specialists, coordinate accounts, ensure contracted cleaning services are completed, empower and train team members, and cultivate the company's culture. Imperiall emphasizes people, community, and mutual appreciation, valuing core principles like Respect, Listen, Develop, Appreciate, Celebrate, and Care. This is not just a job, but a career opportunity to grow professionally and impact lives in a people-centric culture.

Requirements

Cultural Match - must cherish and promote the organizational culture.
Communication – ability to deliver clear and complete messages.
Leadership Skills – ability to empower and inspire the team, putting community members' needs first.
Listening Skills – ability to learn new ideas, improve the system, and develop.
Detail-Orientation – attention to detail for consistency in daily routine and service.
Care – genuine concern for people's problems, situations, and concerns.
Trustworthiness – essential for mutual trust and loyalty.
Kindness – putting other people’s needs first and providing necessary tools to thrive.
Systematic Profile – ability to follow and enforce Imperiall Systems.
Responsibility - dedication and consistency, handling keys, confidential information, and missions.
Respect - respect for people as professionals and human beings.
Ability to perform well under pressure - patience is essential.
Speaking Spanish is a must!
Computer Skills - comfortable with computers, iPhones, and iPads.
High-Standard Consistency - in developing the team, following the system, and ensuring high-quality standards.
Organization Skills - ability to plan, organize, schedule, and budget efficiently.
Driving – frequent visits to partner’s facilities are required.

Nice To Haves

English is a plus since it is constantly used in the office.

Responsibilities

Provide constant guidance, support, and inspiration to Specialists.
Cultivate a meaningful relationship with all community members, based on core values.
Promote Imperiall culture at all times.
Be available for the whole community of Specialists in the field.
Promote and assist community members with the company app (Connecteam).
Visit accounts frequently to perform inspections, bring supplies, address situations, and develop relationships.
Create work schedules for Specialists and assign duties.
Assign Shifts and Tasks to Specialists on the company app.
Cover for absent Specialists or open positions by performing routine cleaning tasks if and when necessary.
Control the daily labor hours for each building to ensure they do not exceed the budget.
Understand the scope of work for each account and ensure it is being properly followed.
Provide thorough training sessions for new and current Specialists, Team Leaders, Site Leaders, etc.
Ensure compliance with the company's policies and operational guidelines.
Perform daily meetings with the Operations Leader.
Create and document Specialists’ schedules to maximize efficiency.
Take full responsibility for all company property.
Be mindful of time management while on shift.
Ensure you are properly dressed as an example for community members.
Follow and reinforce all safety procedures while working.
Review, adjust, complete, and report weekly Payroll.
Review and update Imperiall’s quality assurance software.
Review Imperiall’s timekeeping system.
Review and update Imperiall’s scheduling software.
Utilize the main company software to communicate, assign tasks, adjust schedules, and track community member’s activities.
Follow all company procedures such as gas form.
Correctly document all disciplinary actions toward community members.

Benefits

Full-time position.
Opportunity to exercise leadership, exceptional listening, empathy, and care toward the community.
Opportunity to enter the amazing commercial cleaning industry.
The fulfillment of coordinating a professional and competent Operations team.
An exciting career in a dynamic company.
Self-development and growth opportunities.
Warm and welcoming organizational culture and wonderful work environment.
Compensation program is above industry standards.
Weekly pay.
Car allowance.
Paid Gas.
Health care insurance.
Dental insurance.
Vision insurance.
Various courses and certificates available.
Paid Holidays.
Paid time off.
Paid Vacation.
Career advancement plan.
Paid in-house graduation training program.
Paid outside certifications.
Paid Human Skills development course.
Paid attendance to events and conferences.