COMMUNITY IMPACT OPERATIONS COORDINATOR

FOOD BANK OF THE SOUTHERN TIER • City of Elmira, NY

1d • $27 - $29 • Hybrid

About The Position

The Food Bank of the Southern Tier is seeking a Community Impact Operations Coordinator to support the successful administration and delivery of Community Impact programs throughout our six-county service area. This position combines community partnership management with operational coordination, compliance support, partner onboarding, training, and process improvement. The successful candidate will serve as a key resource for program and agency partners while helping to ensure that Community Impact programs operate consistently, efficiently, and effectively. This role requires regular travel throughout Chemung County, occasional travel elsewhere within the Food Bank's six-county service area, and a minimum of two onsite days per week at the Food Bank office in Elmira.

Requirements

• Associate's degree in human services, social work, nonprofit management, public administration, communications, or a related field preferred; an equivalent combination of education and relevant experience is also acceptable.
• Minimum of two (2) years of experience in nonprofit, human services, social services, operations compliance, program administration, customer service, or community-facing roles.
• Experience coordinating administrative processes, compliance activities, audits, or operational workflows strongly preferred.
• Strong organizational, project-management, problem-solving, and communication skills.
• Experience developing procedures, training materials, or operational documentation preferred.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience with CRM, database, or program management systems such as Foundant, Primarius, or similar platforms preferred.
• Valid driver's license and driving record acceptable to the Food Bank's insurance carrier.
• ServSafe® certification required within 90 days of hire (training provided at the Food Bank’s expense).

Nice To Haves

• A highly organized professional who enjoys balancing relationship-building with operational excellence.
• Comfortable coordinating multiple projects, deadlines, and priorities in a fast-paced environment.
• Detail-oriented and committed to producing accurate, high-quality work.
• A collaborative problem-solver who enjoys improving systems and processes.
• An effective communicator who can facilitate meetings, trainings, and discussions with diverse audiences.
• Passionate about supporting community organizations and expanding access to food resources.

Responsibilities

• Serve as the primary contact for an assigned portfolio of agency and program partners in Chemung County.
• Build strong relationships with community organizations and stakeholders.
• Provide technical assistance, training, and ongoing support to partners.
• Conduct compliance and partner site visits.
• Help partners navigate Food Bank programs, requirements, and available resources.
• Support the implementation and administration of Community Impact programs.
• Coordinate department-wide operational processes that support consistent program administration.
• Manage and track site visit schedules, documentation, and follow-up activities.
• Support corrective action processes and compliance activities.
• Assist with audit preparation, reporting, and documentation.
• Identify opportunities to improve efficiency, consistency, and partner experience.
• Develop and maintain operational resources, workflows, forms, and standard operating procedures.
• Coordinate onboarding for new agency and program partners.
• Develop and facilitate partner trainings and orientation sessions.
• Manage partner office hours and operational support activities.
• Maintain training materials, schedules, and partner resources.
• Facilitate coalition meetings and collaborative partner discussions.
• Represent the Food Bank at community meetings, events, and partner activities.
• Promote community engagement and strengthen local partnerships.
• Support cross-departmental initiatives and organizational priorities.

Benefits

• 10 days PTO to start, increasing to 15 days after one year
• 13-17 paid holidays annually
• Medical, dental, and vision insurance
• Life, short-term disability, and long-term disability insurance
• Employee Assistance Program and wellness resources
• Flexible Spending Account and Health Savings Account options
• Supplemental insurance options
• Employee discounts through My Better Benefits
• 403(b) retirement plan with a 6% employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree