Community Healthcare Worker, Healthy in the City

Beth Israel Lahey Health•Boston, MA

75d•Hybrid

About The Position

This position serves as a Case Manager for the Children's Hospital Healthy in the City program and provides families with the tools and resources needed to live healthy and active lives. The Case Manager helps children and their families set goals and participate in fitness and nutrition activities. This role is located in Dorchester, MA. There is free parking available. The anticipated schedule is 8:30am-5pm, and will be able to work one day a week remotely once fully trained.

Requirements

High School diploma or GED required.
1-3 years related work experience required.
Minimum 2 years of related work experience without a related Associate's degree
Excellent verbal and written communication skills.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

Associate's degree preferred in Human Services field.
Bilingual in English and Spanish and/or Cape Verdean Creole.

Responsibilities

Determines, independently or in collaboration with other staff, the resources that will optimally meet patients' and families' needs.
Develops a multifaceted service plan to meet complex patients' needs.
Acts as case manager to coordinate care with medical providers.
Makes independent decisions about services to recommend to a patient/family and how to teach them to become self-reliant.
Maintains a caseload with many patient contacts per day including phone calls, paperwork and face to face contacts.
Provides timely and appropriate documentation in the online medical record.
As part of the patient centered medical home, takes part in team meetings to coordinate care with medical and mental health providers.
Advocates on the patient's behalf in written and verbal communications.
Assists patients with such tasks as accessing entitlement programs and provides such information as requested by outside facilities who are helping the patient.
Documents and advises supervisor and clinical staff of obstacles to obtaining services and potential ways to manage them.
Develops liaisons with community and state agencies to facilitate negotiation of complex systems.
Visits relevant agencies to broaden knowledge and relationships.
Makes home visits as needed and appropriate.
Masters specific areas of expertise such as domestic violence, childhood trauma, fitness or HIV and family planning.