COMMUNITY HEALTH WORKERS SUPERVISOR III - 64068289

State of Florida • LaBelle, FL

2d • Onsite

About The Position

This is an SES position as a Community Health Workers Supervisor who performs specialized work under the direction of the Nutrition Program Director and may assist in the provision of nutrition education to low-risk WIC clients within the Hendry/Glades WIC program. This position spends most of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensure proper coverage, and complete timesheets.
The employee adheres to all standards associated with the position and follows all federal, state and Hendry/Glades CHO policies and procedures. All employees are also required to have periodic screening for tuberculosis infection.

Requirements

• Knowledge of principles, practices & office procedures
• Knowledge of correct spelling, punctuation & grammar usage
• Knowledge of theories & concepts of preventive health care, current science & practice of nutrition
• Knowledge of prenatal, breastfeeding, postpartum, infant and children nutrition
• Knowledge of standard business formats & styles for letters & business forms
• Knowledge of breastfeeding benefits and ability to promote and educate on it
• Knowledge of the methods of data collection
• Knowledge of the planning principles & techniques of records management
• Skill in operating a personal computer
• Ability to provide nutrition education for individuals and groups
• Ability to assess nutritional status and develop basic nutrition plans
• Ability to teach and develop or select education materials
• Ability to operate general office equipment
• Ability to train others & deal effectively with a variety of people
• Ability to follow office procedures & practices
• Ability to organize & maintain filing systems
• Ability to handle telephone calls in a courteous & effective manner
• Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing
• Ability to establish & maintain effective working relationship with others
• Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
• Ability to prioritize individual workload, prepare reports & maintain records
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to frequently use telephone, computer, copier and small hand tools, i.e., stapler, scissors, etc.
• Ability to work with occasional loud noises
• Ability to follow instructions
• Ability to frequently bend, kneel, reach, and sit or stand periodically
• Ability to review data for accuracy & completeness
• Ability to work independently or with minimal supervision
• Ability to perform basic arithmetical calculations
• Ability to perform anthropometric and hematological measurements accurately
• Ability to work indoors with occasional temperature changes
• Ability to lift & carry up to 50 pounds as needed
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.
• Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Incumbent will have access to records containing social security numbers in the performance of job duties.
• Taking Confidential Information Out of the Health Department: Prior permission is granted to remove and transport confidential information from the premises of DOH-Hendry/Glades as defined in the current version of the FL DOH Information Security and Privacy Policy.
• Alternate Information Custodian: This position has the responsibility to carry out information custodian duties as specified on the FL DOH Information Security and Privacy Policy 3, "Local Information Custodian" responsibilities in absence of the assigned Information Custodian or as delegated.
• Employee must maintain the minimum required information in their control always in a lockable device.
• Information should be returned to DOH-Hendry/Glades, by the close of same business day.
• If it is not feasible, prior permission by the supervisor must be granted to keep information until the next business day.
• Incumbent will have access to records containing social security numbers in performance of job duties.
• Alternative Key Custodian: This position has the responsibility of being the Alternate Key Custodian as defined on the FL DOH Information Security and Privacy Policy.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Nice To Haves

• Incumbent has worked with the Florida WIC program for 3-5 years.
• Has worked in the position of a Health Support Specialist, Senior Clerk and /or Health Support Technician, has experience with eligibility and has provided basic nutrition in person or by phone using the WIC Nutrition Education Kit quarterly newsletter contact.
• Be able to lead and train other in clinical duties.

Responsibilities

• Supervises; trains and evaluates subordinates.
• Coordinates site assigned employees and distribution of all services with the Nutrition Program Director or Senior Public Health Nutritionist within the Hendry/Glades WIC Program.
• Resolves participant and staff complaints.
• Responsible for all supervisory duties including but not limited to; hiring and selection, developing performance plans, conducting employee appraisals, planning and directing their work, approving leave and taking disciplinary actions as appropriate; performing administrative quality assurance reviews; providing feedback to staff.
• Composes position descriptions and performance appraisals.
• Develops employee resources and delegates authority appropriately always ensuring site coverage.
• Assists with the development of core performance standards for staff.
• Creates and/or updates client appointment within FL-WiSE System.
• Ensures that EAR forms, timesheets, surveys, supply orders, special formula orders and required inventories are completed within established timeframes.
• Ensures the availability of an adequate supply of EBT card stock.
• Oversees the maintenance of site administrative files.
• Coordinates voter registration training, overseeing on-going registration activities and meeting required timeframes for submission.
• Oversees operation of a WIC clinic site and directly supervises clinic staff.
• Appropriately addresses facility maintenance needs for Hendry/Glades WIC offices in accordance with Hendry CHO protocols and serves to communicate these needs to Hendry CHO Administration as needed.
• Interviews participants for demographics, WIC income eligibility and immunizations; issues benefits, special formula, and EBT cards.
• Adheres to all WIC regulations, policies and procedures set forth in OHM 150-24 and other guides/manuals designated for the position.
• Instructs participants on WIC redemption procedures, rights and obligations, program procedures, vendor/participant concerns.
• Provides interactive nutrition newsletter contact and voter registration information.
• Help new staff learn their position.
• Responsible for security, inventory, storage and accurate completion of special formula, EBT card issuance log and supply orders.
• Participates in end of the month inventory.
• Completes precertification screen for anyone walking in and requesting a WIC appointment.
• Completes reports on required timeframe clients Eligible for benefits, Infant Breastfed Exclusively query and No-show report weekly.
• Voter's Registration Application/ Update Report daily and WIC Dual Enrollment monthly.
• Oversees on-going registration activities, assuring that applications are dated stamped and mailed within 5 days of completion, and act as liaison with local county Supervisor of Elections.
• Provides routine nutritional counseling to low-risk clients; Evaluates dietary questionnaires in FL-WiSE for nutrition education planning.
• Adapts nutrition education content based on needs of client.
• Determines nutrition risk eligibility of clients in accordance with OHM 150-24.
• Provides individual nutrition education contacts, adapts nutrition education content based on need of client using the VENA concept to provide appropriate nutrition counseling.
• Documents services provided in accordance with State WIC Office documentation guidelines.
• Ensures that all high-risk and medically high-risk clients are referred to the nutrition educator and licensed dietitian/nutritionist as appropriate.
• Refers clients as appropriate to other providers or agencies with necessary documentation.
• Assigns appropriate food packages.
• Completes WIG FL-WiSE data entry ensuring to complete all required screens.
• Follows procedures in DOH 150-24.
• Promotes, protects and supports breastfeeding through client education; Assures local site reflects a breastfeeding-friendly atmosphere.
• Distributes/tracks electric breast pumps and instructs eligible WIG clients on use of electric/manual breast pumps.
• Primary responsibility for ordering, receiving, and submitting required documentation to State WIC Office (Labelle) of special formula in compliance with Florida Statutes: Section 215.422 Florida Administrative Code: Chapter. 3A-2ADHM 150-24: Chapter 7-15c; Chapter 7-15d; 11-3b; Chapter 11-4.
• Collects and records medical data (height/length, weight and hemoglobin levels) of WIC clients in accordance with OHM 150-24.
• Reviews client's immunization records and documents information in FL-WiSE system in accordance with OHM 150-24.
• Calibrates hematological and anthropometric equipment per OHM 150-24, when needed.
• Properly maintains and disposes of bio-hazardous materials per FDOH and CHO requirements.
• Submits WIC and DOH administrative and reporting documentation as required or requested.
• Attends or conducts staff meetings, and in-service training programs.
• May participate in outreach activities.
• Travel to all sites may be involved in the performance of duties.
• This position may serve clients that speak only Spanish, Creole or other languages.
• It may require performance of interpreter duties, if bi-lingual, or implementation of the Department's Limited English Proficiency Plan.
• Performs related duties as requested by supervisor.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed