Health & Community Navigator Supervisor

McKesson•Irving, TX

11d•Hybrid

About The Position

The Health & Community Navigator Supervisor (M2) provides day-to-day leadership for Health & Community Navigators supporting employees across Distribution Centers, helping ensure consistent execution, strong field support, and reliable program operations. This role supports the team through changing site priorities, resolving day-to-day operational issues, and uses field insights to recommend practical improvements that strengthen care delivery, associate engagement, and workflow efficiency. The supervisor uses data, reporting tools, and available technology to streamline workflows, improve reporting accuracy, identify trends, and support consistent, repeatable processes. This individual must have data savviness, with the ability to interpret performance results and recommend changes that improve outcomes. The supervisor manages program-related travel, supplies, and expenses within approved budget ranges, monitors spend and supports responsible resource use. The supervisor demonstrates professional presence and clear communication skills while partnering with site leaders, HR, internal partners, and community partners. The role is expected to be in the field with the team, modeling best practices, identifying improvement tactics, responding to site-level operational needs, and supporting program value, efficiency, and results.

Requirements

Associate’s degree or higher preferred; equivalent experience in operations, community health, employee support, or field-based program delivery may be considered.
6+ years of relevant experience with 1–3+ years of people's leadership, field operations, program implementation, or team coaching experience.
Demonstrated ability to lead teams, manage priorities, resolve operational issues, coach performance, and reinforce accountability in a changing environment.
Data savvy with the ability to interpret results, use reporting tools, support technology-enabled workflows, and translate insights into practical actions.
Strong written and verbal communication skills with professional presence and the ability to explain program updates, operational impact, risks, resource needs, and recommendations to stakeholders.

Nice To Haves

CHW certification
experience with SDoH, care navigation, employee engagement, Distribution Center operations, or field-based teams.

Responsibilities

Lead and Develop Team Performance (20%) Provide direct leadership and accountability for Health & Community Navigators to support consistent execution, associate engagement, and team performance.
Support Program Operations, Efficiency, and Resource Use (40%) Manage day-to-day program execution, resolve operational issues, and use data, available technology, and process improvement to support efficiency, care delivery impact, and consistent program performance.
Partner with Stakeholders to Support Program Goals (10%) Partner with Distribution Center leadership, HR, internal partners, and community partners to understand site needs, support operational priorities, and strengthen program execution.
Lead in the Field and Improve Site Execution (30%) Work directly with assigned sites and Navigators to model best practices, troubleshoot barriers, strengthen associate engagement, and support consistent service delivery.