Community Health Worker

Juneau County•Wi 53948, WI

About The Position

The Community Health Worker develops community partnerships, leads outreach efforts, helps individuals navigate and access community services and other resources, and supports healthy behaviors. The position works closely with Mile Bluff Medical Center, Juneau County, and other community agencies to improve access to services and community health outcomes. The role serves as a liaison among the medical center, Juneau County Health Department, and community partners; supports clients in accessing health-related services and resources; and provides community education. Assistance may take place in an office, clinic, or client’s home. The position documents activities, service plans, and results, maintains current knowledge of community resources, and participates in meetings and program evaluation efforts. The employee is expected to interpret and apply applicable government and department rules and policies, attend work regularly and punctually, act professionally, follow safe work practices, and foster positive working relationships. Work is performed indoors and outdoors and may involve driving in inclement weather, exposure to seasonal temperature extremes and hazardous materials, and interactions with hostile or verbally aggressive individuals.

Requirements

High school diploma or equivalent.
Valid Wisconsin driver’s license.
Knowledge of public assistance program policies and procedures.
Knowledge of interviewing techniques for eliciting and probing for personal, financial, medical, or other sensitive information, including case file and computer records management.
Knowledge of County administrative policies and procedures.
Knowledge of county, state, and federal programs and the regulations and mandates under which the department functions.
Ability to use department-specific computer software programs.
Ability to maintain accurate records of assigned activities.
Time-management skills, including prioritizing duties to produce a high volume of quality work with minimal supervision.
Ability to analyze complex administrative information and issues, define problems, evaluate alternatives, and recommend methods, procedures, and techniques for resolving issues.
Ability to exercise sound judgment and successfully address a variety of situations.
Knowledge of and ability to follow the policies and practices in the County Personnel Handbook.
Ability to work the allocated hours of the position, including completing after-hours assignments.
Ability to recognize occupational hazards and take safety precautions.

Nice To Haves

Lived experience and knowledge of Juneau County resources.

Responsibilities

Serve as a liaison between Mile Bluff Medical Center, Juneau County Health Department, and community partners to facilitate communication, coordinate services, and provide community education.
Build and maintain positive working relationships with clients, providers, case managers, agency representatives, supervisors, and office staff.
Work effectively with people from diverse backgrounds to reduce cultural and socioeconomic barriers between clients and institutions.
Explain program purposes and services to target populations and describe the potential impact of those programs or services.
Assist clients and participants in accessing health-related services.
Help clients use resources by answering phones, scheduling appointments, and assisting with applications for programs for which they may be eligible.
Provide assistance in the office, clinic, or client’s home as needed.
Document activities, service plans, and results while adhering to established policies and procedures.
Maintain and expand knowledge of community resources, services, and programs available to meet the needs of the target population.
Participate in regularly scheduled meetings and program evaluation efforts to guide the scope of work.
Communicate the Juneau County Health Department’s mission, vision, and core values through positive working relationships with community partners, patients, visitors, and staff.
Perform other duties as assigned.