Community Health Worker

Axis Community Health • Pleasanton, CA

1d • Onsite

About The Position

Axis Community Health seeks a Community Health Worker (CHW) to advocate for and provide case management services to individuals with significant medical, mental health, and/or social support needs, with the goal of improving their health and well-being. The CHW helps patients access care, navigate the healthcare system, and connect with community resources, serving as a liaison between patients, community organizations, and healthcare providers. The position requires the ability to work independently when needed and may involve work at multiple locations, including medical offices, patients’ homes, and other off-site locations.

The role includes outreach, enrollment assessments, health education and screenings, care planning, resource referrals, patient advocacy, documentation, and collaboration with the care team and local organizations. The employee may also drive to other sites to perform job duties or support organizational operations.

Work is normally performed in a clinic or office environment and, in some cases, at telecommuting sites. The position involves occasional travel to other Axis health centers and other locations. Physical activities include occasional lifting, carrying, pushing, pulling, or moving of up to 20 pounds, and frequent typing, writing, reaching, sitting, walking, standing, and bending. The role requires regular use of a computer, telephone, copier, and other office equipment, as well as reading, communicating clearly, and processing and summarizing information.

Requirements

• High school diploma or equivalent.
• Effective decision-making, problem-solving, critical-thinking, and judgment skills.
• Knowledge of local health resources and community services.
• Ability to learn and adjust easily, remain flexible and responsive to change, and retain complex information.
• Excellent organizational and time-management skills, with the ability to work independently.
• Strong analytical, employee-relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and supportively with people from all backgrounds.
• Ability to maintain confidentiality and a professional demeanor and represent the organization positively.
• Ability to establish and maintain positive, professional working relationships.
• Ability to adjust priorities quickly as circumstances dictate.
• Regular and punctual attendance.
• Proactive, self-motivated approach and ability to collaborate effectively in a team environment.
• Attention to detail and ability to organize.
• Ability to type at least 35 words per minute with minimal errors.
• Good computer skills, including Microsoft Office, and ability to use Axis departmental systems.
• Ability to use office equipment such as a copier and fax machine.
• Valid, current driver’s license, reliable transportation, clean driving record, and automobile insurance.

Nice To Haves

• Associate of Arts or Bachelor of Arts degree in Public Health, Social Work, or a related field.
• One year of experience as a Community Health Worker in an integrated behavioral healthcare setting.
• Experience applying decision-making, problem-solving, critical-thinking, and judgment skills in clinical and non-clinical settings.
• Experience in community outreach, healthcare, or social services.
• English and Spanish bilingual abilities.

Responsibilities

• Advocate for patients by helping them communicate with healthcare providers and social service agencies to support their health and well-being.
• Conduct outreach activities and enrollment assessments to engage individuals and community members in health programs and services.
• Provide community education on topics such as nutrition, chronic disease prevention, mental health, and maternal and child health, with support from the care team.
• Conduct health screenings, including screenings related to social determinants of health.
• Develop care plans based on patients’ needs, connect patients with relevant resources, and serve as a liaison between community, health, and social services.
• Collaborate with local organizations as needed to strengthen community partnerships and access to resources.
• Educate patients about services available at Axis.
• Ensure work documentation meets established standards and comply with clinic policies and procedures.
• Drive to other sites and locations as needed to perform job duties or support organizational operations.
• Participate in staff meetings and attend assigned meetings and training events.
• Perform other related duties, responsibilities, and special projects as assigned.

Benefits

• Employer-paid health, dental, and vision benefits for the employee.
• Option to participate in a 403(B) retirement plan with employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.
• Colleague Referral Bonus Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED