Community Health Worker

Jewish Family Services of Silicon Valley•Los Gatos, CA

11d•Onsite

About The Position

Under the supervision of a Care Manager, the Community Health Worker provides administrative, logistical, and direct-support assistance to facilitate care management services for CALAIM-authorized members. The role supports the care management team in coordinating community-based services, conducting outreach, processing referrals, and helping clients access programs and resources in a timely and dignified manner. It calls for compassion, attention to detail, strong organizational skills, and effectiveness when working with diverse populations. The position is full-time, Monday through Friday, in person, and 37.5 hours per week. The listed salary is $70,304 annually; compensation is commensurate with the selected candidate's qualifications and experience. The role supports adults and underserved, low-income, and culturally diverse populations in Santa Clara County.

Requirements

High school diploma or GED.
Prior experience in community social services, health education, and care coordination.
A minimum of 1–2 years of experience in a social services, health care, or community-based organization setting.
Experience working with adults.
Experience working with underserved, low-income, or culturally diverse populations; lived experience is also noted.
Knowledge of community resources, social service programs, and public benefits available to adults in Santa Clara County.
Ability to communicate clearly and empathetically with clients, families, and service providers from diverse backgrounds.
Strong organizational skills and ability to manage multiple cases and deadlines simultaneously.
Proficiency in Microsoft Office (Word, Excel, and Outlook) and ability to learn case management software.
Ability to maintain confidentiality and adhere to HIPAA and other privacy regulations.
Cultural competency and sensitivity.
Ability to navigate community resources and social services.
Basic computer and documentation skills for entering data and tracking outreach.
Commitment to integrating JFS SV's core values into all aspects of work: Respect and Dignity for All, Welcoming the Stranger, and Repairing the World.

Nice To Haves

Motivational interviewing or health coaching skills.
Bilingual proficiency in Russian, Spanish, Vietnamese, Mandarin, Cantonese, or another language reflecting the county's population.

Responsibilities

Contact members who may need care coordination, follow up on gaps in care, and help hard-to-reach populations engage with services.
Monitor client well-being through regular phone or in-person check-ins and report changes in status to the supervising Care Manager.
Work alongside care managers and nurses to support members with chronic conditions, complex needs, or social determinants of health barriers.
Assist Care Managers in implementing individualized client care plans.
Accompany Care Managers on home visits and community assessments as needed; conduct follow-up visits independently under supervision when needed.
Connect members to community resources, including food assistance, housing, transportation, and behavioral health services.
Schedule and coordinate client appointments, home visits, and service-provider contacts.
Provide clients and caregivers with information about community resources, benefits programs, and county services.
Coordinate linkage to IHSS, Meals on Wheels, transportation, adult day programs, mental health services, housing support, and other community-based programs.
Provide culturally and linguistically appropriate health education to members and their families.
Document outreach attempts, update member records, and track referrals in the care management system.
Assist clients with applications for public benefits, including Medi-Cal, CalFresh, Medicare Savings Programs, and other entitlements.
Serve as a liaison between the health plan, providers, and the community, particularly for underserved or non-English-speaking populations.