Community Health Worker

Mosaic Life Care • Saint Joseph, MO

6d

About The Position

The Community Health Worker (CHW) is a vital member of the care team who supports patients throughout the care continuum. The CHW provides responsive support, education, advocacy, and care coordination to individuals and families experiencing socioeconomic, mental health, substance use, or related social challenges. The role focuses on improving access to services, strengthening community connections, and supporting healthier behaviors through client-centered and trauma-informed practices.

CHWs work closely with healthcare providers, social service agencies, school districts, and community partners to address social determinants of health and promote health equity. They help clients navigate behavioral healthcare and social service systems, make resource referrals, coordinate care, and support crisis intervention and safety planning as appropriate. The position requires travel between system facilities and off-site locations, including patients’ homes, and access to transportation for timely home visits.

Requirements

• High school diploma required.
• Ability to travel between system facilities and off-site locations as needed.
• Ability to drive and access transportation that allows timely scheduled home visits.
• Ability to negotiate steps into and within patients’ homes.
• Hand/eye coordination; clear speech; good hearing; ability to use computers, printers, and telephone equipment.
• Ability to work as a team member and develop trusting relationships quickly.
• Excellent verbal and written communication skills, including sensitivity to other cultures and ethnicities.
• Problem-solving skills and ability to interpret data.
• Ability to follow instructions to patient homes in known and unknown areas of the service area.
• Ability to communicate with members and families in person and by phone to assess and implement plans of care.
• Visual and hearing skills required to obtain a driver’s license.
• Ability to concentrate on care plans and team roles, understand responsibilities, and coordinate interventions.
• Must be able to work around weather and road hazards and exposure to cigarette smoke and other allergens in patients’ homes.

Nice To Haves

• Associate’s degree in a healthcare-related degree or related field preferred.
• Two years of experience in healthcare, managed care, hospital, or clinical settings, based on educational background, preferred.
• Two years of experience in a healthcare-related field in lieu of a degree preferred.
• Completion of a recognized Community Health Worker training program (state-certified, community college, or accredited CHW certificate) preferred within one year of hire.

Responsibilities

• Collaborate with healthcare providers and community partners.
• Refer patients to providers who can assist them.
• Advocate for patients attempting to use public health and government programs.
• Explain health information in a culturally sensitive, easy-to-understand manner.
• Maintain accurate records of patient contacts and protect patient confidentiality.
• Build trusting relationships with individuals, families, and community members.
• Provide outreach, education, and support related to mental health, trauma, substance use, and overall well-being.
• Assist clients in navigating behavioral healthcare and social service systems.
• Conduct resource referrals and care coordination.
• Support crisis intervention efforts and safety planning as appropriate.
• Advocate for clients and promote self-advocacy skills.
• Assist with arranging transportation and/or meet patients at healthcare appointments when needed.
• Maintain accurate documentation and participate in data collection.
• Engage in service-learning activities and ongoing training.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED