Community Health Worker

Mass General Brigham•Newburyport, MA

12d•Hybrid

About The Position

The Community Health Worker provides advanced health education, outreach, and care coordination to individuals and families in the community. Topics may include exercise, mental health, medication management, nutrition, healthcare-system navigation, substance use, and other health behaviors. The role works closely with healthcare providers to help patients receive appropriate care and support services and improve health outcomes. The position conducts in-depth assessments of patient needs, goals, and barriers to good health outcomes; provides education and coaching to encourage healthy behaviors and chronic-condition self-management; collaborates with providers on care plans for patients with complex needs; and helps patients navigate the healthcare system and access appropriate services. This is a full-time hybrid role with community work in the Lawrence/Lowell and Peabody/Newburyport areas, plus approximately one remote workday per week. The role includes patient home and/or physician visits and requires flexibility to meet patient needs and attend team meetings.

Requirements

Bachelor's degree in Public Health, Social Work, or another related field; related experience may be accepted in lieu of a degree.
At least 2 years of experience in community health outreach, health education, or a related field.
Ability to work effectively and advocate for people across populations and communities.
Strong communication and interpersonal skills, including the ability to interact effectively with various populations.
Ability to work independently and as part of a team.
Basic computer skills, including Microsoft Office and database management.
Flexibility to meet patient needs and attend team meetings as needed.
On remote workdays, ability to use a stable, secure, compliant workstation in a quiet environment and access Teams video using MGB-provided equipment.

Nice To Haves

Massachusetts Community Health Worker (CHW) license.
Experience with community-based work, patient home visits, substance use disorder (SUD), homelessness, and complex patient populations.
Experience with social determinants of health, including housing, food insecurity, transportation, utilities, employment, and childcare assistance programs.
Experience helping patients or clients apply for state or federal programs and benefits such as SSDI, SSI, and SNAP, and advocating for patients with appeals.
Knowledge of transportation resources such as PT1.
Bilingual skills.

Responsibilities

Provide advanced health education, outreach, and care coordination to individuals and families in the community.
Conduct in-depth assessments of patient needs, goals, and barriers to achieving good health outcomes.
Provide health education and coaching to promote healthy behaviors and self-management of chronic conditions.
Collaborate with healthcare providers to develop and implement care plans for patients with complex health needs.
Help patients navigate the healthcare system and access appropriate services.
Work closely with healthcare providers to ensure patients receive appropriate care and support services.