Community Health Worker

CommWell • Four Oaks, NC

6d

About The Position

CommWell Health is seeking a Community Health Worker to support rural North Carolina communities by connecting patients with health care and community resources. The role works collaboratively with Care Coordination/Care Management and Population Health teams to identify patients with social and health care needs, build trusting relationships, and help patients address barriers to care and work toward health goals.

The Community Health Worker supports patients through resource navigation, appointment scheduling, program applications and enrollment, care coordination, care transitions, transportation coordination or delivery, home visits, and community contacts. The role also advocates for vulnerable populations, builds partnerships across health and social service organizations, contributes to quality improvement, and supports regulatory and certification requirements through documentation and participation in initiatives. Flexible scheduling, including some evenings and weekends, may be required.

Requirements

• BLS Certificate from the American Red Cross or American Heart Association.
• Clean driving record and current North Carolina driver’s license.
• Approval by the corporate vehicle insurance vendor for driving privileges.

Nice To Haves

• Community Health Worker Certification.

Responsibilities

• Collaborate with Care Coordination/Care Management and Population Health teams to identify hard-to-reach patients with social and health care needs and meet patients where they are.
• Build trusting relationships with patients.
• Maintain positive working relationships with providers, nurse case managers, agency representatives, supervisors, office staff, and health and social service organizations.
• Assess and address social determinants of health and barriers to care, including by coordinating or delivering transportation and deliveries, conducting home visits, and making community contacts.
• Help patients use resources, schedule appointments, and complete applications for programs for which they may be eligible.
• Coach and support patients as they work toward health goals.
• Connect vulnerable populations with health care and community resources.
• Help clients access health-related services, including obtaining and appropriately using a medical home and overcoming barriers to care.
• Assist with care coordination and care transitions for patients in the community.
• Assist patients with enrollment in eligible programs and benefits.
• Advocate for vulnerable populations within the health care system and community.
• Work effectively with people from diverse backgrounds to reduce cultural and socioeconomic barriers between clients and institutions.
• Continuously expand knowledge of community resources, services, programs, human relations, public-facing procedures, and resources for handling new or unusual situations.
• Perform duties in a prioritized, organized, and orderly manner to maximize efficiency and productivity.
• Participate in quality improvement activities, including monitoring, measuring, analyzing, improving, or controlling program goals, objectives, or services.
• Support incentive, regulatory, and certification requirements such as Meaningful Use, PCMH, and UDS through documentation, participation in initiatives, and other directed activities.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance with affordable plans and options for families.
• 401(k) with matching.
• Generous paid time off, including paid holidays, emergency leave, and vacation accruals.
• Employee Assistance Program supporting mental, emotional, and financial wellness.
• On-the-job training, certification support, and advancement opportunities.
• Continuous learning, advancement pathways, and leadership development.
• Supportive, flexible environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed