Community Health Worker

Serene Health • Visalia, CA

11d • $25 - $28 • Hybrid

About The Position

The Community Health Worker (CHW) serves as a trusted liaison between community members, healthcare providers, and social service organizations. Working as an integral, mostly remote member of an interdisciplinary Care Team alongside Lead Care Managers, MAs, and RNs, the CHW conducts outreach, provides health education, addresses social determinants of health, and connects members to medical, behavioral health, and community-based resources. Under the general supervision of Enhanced Care Management Leadership, the CHW works with members, families, care teams, and community partners to improve health outcomes, promote self-sufficiency, and reduce barriers to care. The role is primarily remote, with in-person community visits and office visits as needed, and requires strong communication skills, cultural sensitivity, and a passion for serving diverse populations.

The position serves members across a range of populations of focus, including people experiencing homelessness; people at risk of avoidable hospital or emergency department utilization; people with serious mental health or substance use disorder needs; people transitioning from incarceration; adults at risk of long-term care institutionalization; nursing facility residents transitioning to the community; children and youth enrolled in CCS or CCS Whole Child Model with additional needs; children and youth involved in child welfare; people with intellectual or developmental disabilities who meet another adult ECM population criterion; and pregnant or postpartum people who meet relevant eligibility criteria or are subject to racial and ethnic disparities.

The role requires a high school diploma or GED, at least one year of experience in case management, member care, customer service, call center, or member care, CHW certification, a valid California driver's license, and valid vehicle insurance. The employee must be able to travel in a personal vehicle for outreach visits and maintain reliable high-speed internet and a private, HIPAA-compliant home workspace. Mileage for use of a personal vehicle is reimbursed at a standard rate. Pay is $25–$28 USD.

Full-time employees may enroll in benefits after 60 days of employment. The 401(k) benefit is effective after one year of employment. Employment is contingent upon successful completion of a pre-employment drug screening and background check.

Requirements

• High school diploma or GED.
• At least one year of experience in case management, member care, customer service, call center, or member care.
• Community Health Worker (CHW) certification.
• Valid California driver's license and valid vehicle insurance.
• Excellent communication, interpersonal, customer service, and organizational skills.
• Ability to engage effectively with people from diverse cultural, ethnic, and socioeconomic backgrounds.
• Strong knowledge of community resources and social service systems.
• Computer skills for documentation, email communication, and electronic health record systems.
• Ability to work independently and collaboratively as part of a multidisciplinary care team.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to handle sensitive information professionally and confidentially.
• Ability to advocate for members and navigate complex healthcare and social service systems.
• Ability to multitask while managing a caseload and meeting program requirements.
• Ability to exercise sound judgment and maintain composure in challenging situations.
• Ability to travel in a personal vehicle for outreach visits.
• Reliable high-speed internet and a private, HIPAA-compliant home workspace.
• Ability to sit, stand, walk, drive, and work on a computer for prolonged periods; navigate homes, clinics, shelters, and community agencies; and lift up to 15 pounds.

Responsibilities

• Conduct in-person visits with community members and provide education on health-related topics.
• Help individuals access healthcare services, social services, and community resources.
• Assess social determinants of health and identify barriers affecting member well-being and healthcare access.
• Support care coordination and collaborate with healthcare providers, care managers, social workers, and community agencies.
• Work as an integral, mostly remote member of the pod Care Team, partnering closely with Lead Care Managers, MAs, and RNs.
• Accompany members to appointments when appropriate and assist with navigating healthcare systems, insurance programs, and benefit enrollment.
• Maintain contact with members through phone calls, home visits, community outreach, and telehealth platforms.
• Document member interactions, assessments, and referrals accurately and promptly in designated systems.
• Advocate for members and help resolve barriers to care and services.
• Participate in community outreach events, health fairs, educational workshops, and engagement activities.
• Maintain member confidentiality and comply with organizational and regulatory requirements.
• Participate in regularly scheduled member huddles for updates and feedback.
• Report to the office in person as needed for meetings.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance options for employees and their families.
• Short- and long-term disability benefits.
• Voluntary accident, critical illness, and hospital indemnity plans.
• Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• 401(k), effective after one year of employment.
• Paid vacation and sick leave.
• Paid holidays.
• Employee referral program.
• Company discount program.
• Mileage reimbursement for use of a personal vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED