Community Health Worker

San Francisco Community Health Center•San Francisco, CA

17d•$25 - $30•Hybrid

About The Position

San Francisco Community Health Center (SFCHC) is seeking a Community Health Worker (CHW) to join their Complex Care team. This role involves serving as a trusted liaison between health and social services and the community, particularly focusing on residents in the Tenderloin and adjacent San Francisco neighborhoods. The CHW will build individual and community capacity by increasing health knowledge and self-sufficiency through outreach, education, counseling, social support, and advocacy. This position offers the opportunity to gain knowledge about services for People living with HIV/AIDS (PLWHA), the trans community, transitional-aged youth, people experiencing homelessness (PEH), and active substance users. The Complex Care team delivers medical care and case management in various settings, including homes, shelters, and clinics, with an objective, client-driven approach. The role is integral to the Enhanced Care Management (ECM) program, providing intensive care coordination for patients with complex medical and social comorbidities.

Requirements

Ability to sit, stand, and walk frequently. This position will have CHWs in the field more than 50% of the time.
Commit to a work schedule of Monday to Friday, 8:45am-4:45pm.
Have a deep understanding of the communities served by SFCHC or be a part of these communities.
A high school diploma or equivalency or equivalent life experience.
Experience and ability to work with sexual and gender minorities, refugees, immigrants, homeless, and multiple-diagnosed populations (those with substance use and/or mental health issues) applying harm reduction principles.
Sensitivity and familiarity with HIV/AIDS cultural issues in communities of color.
Familiarity with HIV psychosocial and primary care service resources in San Francisco.
Ability to maintain confidentiality and privacy of people, documents, data, and communications.
Ability to travel locally to conduct home outreach.
Excellent verbal, interpersonal, and group communications skills.
Good documentation, organizational and time management skills.
Current on COVID-19 and seasonal flu vaccinations and able to show proof of vaccination.

Nice To Haves

Community Health Worker Certification is preferred or willingness to become certified once state requirements are developed.
Bilingual Spanish (or other SF Threshold Language) speaking.
Self-starter, self-motivated and able to work within a team.
PC computer skills preferred, especially with MS Office products.
Experience in providing social services, and refugee assistance.
Knowledge of EPIC, Word, Excel, Zoom and being able to learn other computer programs related to administrative work.

Responsibilities

Outreaching clients by conducting home visits and supporting clients’ medical and social needs.
Providing culturally appropriate health education and information on topics like nutrition, mental health, and chronic disease management.
Guiding individuals through the health system of California and San Francisco (Medical, SFHP), as well as other services.
Supporting individuals through the Human Services Agency of SF, for public assistance, employment support, and community resources.
Navigating General Assistance, Social Security, Coordinated Entry Charitable Services, etc.
Offering companionship and emotional support to individuals with their medical and resources appointments when needed.
Providing general advocacy for clients with internal and external service providers.
Educating and supporting clients in becoming more familiar with the different services to improve their living.
Learning about the clients’ medical needs and social determinants of health.
Developing a Care Plan with a complex understanding of the client’s barriers to health and wellness, including care coordination with the medical team at SFCHC.
Participating in required agency-wide meetings, clinic huddle, ongoing HR training, and ECM/EPIC training.