Community Health Worker - Field MI (Southwest Michigan)

CVS Health•Kalamazoo, MI

2d•$19 - $35•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Community Health Workers (CHW) serve the community as a bridge between the member (community) and the health care system (providers) through outreach and education. By providing these services, CHW's help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties become more acculturated with each other. This position will work under the direction of a designated professional.

Requirements

Must reside in Barry, Van Buren, Kalamazoo, Calhoun, Branch, St Joseph, Cass, and Berrien Counties, or the surrounding service area.
Must be willing and able to travel within a 90-mile radius up to 70% of the time.
Must possess reliable transportation and maintain the ability to travel throughout the assigned territory.
1-3 years of relevant experience required, preferably in community outreach, member engagement, patient support, care coordination, or conducting home visits.
Experience working with diverse urban and/or rural populations, with a strong understanding of local community resources, support networks, and service organizations.
High School Diploma or G.E.D

Nice To Haves

Experience working in community/outpatient setting.
Community Health Worker Certification or equivalent training and experience.
Mental Health First Aid, Trauma Informed Care, HIPAA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions.
Meet all requirements set forth by local state i.e. first aid, CPR, TB screen, etc.
Experience using a computer including the use of Excel and Electronic Health Records.

Responsibilities

Requires flexibility to work in situations in which the working conditions are unknown, as environments and situation of patient homes may vary.
Ability to communicate medical information to health care professionals and care coordinators over the telephone.
Knowledge of formal and informal community agencies and resources.
Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Occasional weekend hours may be required.
Requires the ability to travel to multiple office locations and home locations.
Able to influence medical care providers as needed to adjust interventions based on member’s cultural, ethnic, or religious preferences.
Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgment.
Exceptional organizational and interpersonal skills, with attention to detail required.
Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings.
This is a remote role and candidates must have a dedicated workspace free of interruptions.
Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted.