Community Health Field Worker

Humana • Natchitoches, LA

1d • Hybrid

About The Position

The Community Health Worker/Care Management Support Professional contributes to the administration of care management by providing non-clinical support to assess and evaluate members' needs and requirements. This role aims to achieve and/or maintain optimal wellness by guiding members/families toward and facilitating interaction with appropriate resources for their care and well-being. The work assignments are often straightforward and of moderate complexity. Humana's Community Health Workers (CHW) are members of Louisiana Medicaid enrollee-centric Comprehensive Care Support teams. The CHW uses a hands-on approach and telephonic outreach for enrollee engagement, supporting case management functions, addressing social determinants of health (SDOH) needs, improving self-management of chronic conditions, navigating the healthcare system, and promoting prevention and health education tailored to community needs. The CHW leverages their knowledge of the community and shared life experiences to inform interactions with enrollees and Humana's community partners.

Requirements

• Minimum two (2) years prior experience working with community resources, community health agencies/social service agencies (Area Agency on Aging, DME providers, Meals on Wheels etc.)
• Intermediate working knowledge using Microsoft Office Programs
• Strong understanding and respect of all cultures and demographic diversity.
• Strong advocate for members at all levels of care.

Nice To Haves

• Bachelor's Degree in Social Work or related field
• Community Health Worker training and/or certificate or willingness to complete within one (1) year
• Familiarity with state Medicaid program guidelines
• Experience engaging with Medicaid enrollees, including those with physical health and behavioral health needs and varied health literacy
• Fluent in Spanish, French Creole, or Vietnamese
• Residing in the Regions 6: Rapides, Avoyelles, Catahoula, Concordia, Grant, LaSalle, Vernon, and Winn. Region 8: Ouachita, Union, Lincoln, Jackson, Caldwell, Richland, Morehouse, Franklin, West/East Carroll, Madison, Tensas Also in Region 8: Ouachita, Union, Lincoln, Jackson, Caldwell, Richland, Morehouse, Franklin, West/East Carroll, Madison, Tensas

Responsibilities

• Work collaboratively with other Humana associates as a member of Humana's Comprehensive Care Support team, including case managers, peer support specialists, housing specialists, and SDOH coordinators.
• Conduct in-person and/or telephonic assessment(s) to understand enrollee care needs, preferences, and socioeconomic barriers and evaluate the home environment.
• Assess enrollee barriers to healthy living and accessing healthcare services and assist enrollees with scheduling physical health and behavioral health (BH) office visits, addressing barriers to appointment attendance.
• Be an enrollee advocate with providers, community resources, schools, and others, including accompanying enrollees to provider office visits as requested.
• Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.
• Provide social support to help boost enrollees' morale and sense of self-worth, serving as a reliable, non-judgmental, consistent, and accepting member of the enrollee's MDT.
• Support enrollee self-management through the provision of culturally appropriate health education and health coaching.
• Attend Humana community events to connect with enrollees and provide education on case management services.
• Conduct research and in-person outreach to locate difficult-to-contact enrollees to increase assessment completion and participation in clinical programs.
• Build and maintain relationships with providers and community resources to support enrollee referrals and implement community assessments to identify community resource gaps.
• Use your skills to make an impact.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level