Bilingual Field Community Health Worker

UnitedHealth Group•Las Vegas, NV

1d•$20 - $36•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Field Based Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patients and directed toward the most appropriate, least restrictive level of care. They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. The coordinator also addresses social determinants of health such as transportation, housing, and food access.

Requirements

High School Diploma/GED OR 5+ years of case management experience
2+ years of experience working within the Community Health setting in a field-based healthcare role
2+ years of experience or knowledge of the resources available, culture, and values in the community
Intermediate level of computer proficiency including Microsoft Outlook, Teams, and the ability to use multiple web applications
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Ability to travel locally up to 50%25 of the time
Must reside within Las Vegas, Nevada or surrounding areas
Valid Nevada driver’s license and current automobile insurance with access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
Bilingual (Spanish and English)

Nice To Haves

Community Health Worker (CHW) Accreditation
LPN, CNA, CMA
Experience working in Managed Care
Knowledge of Medicaid/Medicare population
Solves routine problems on own. - Works with supervisor to solve more complex problems
Prioritizes and organizes own work to meet agreed upon deadlines.
Experience working in team-based care
Strong communication and customer service skills both in person and via phone
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with others
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Assess, plan, and implement care strategies that are individualized by patients and directed toward the most appropriate, lease restrictive level of care
Create a positive experience and relationship with the members
Utilize both company and community-based resources to establish a safe and effective case management plan for members
Collaborate with patients, family, and healthcare providers
Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services
Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the healthcare team
Document all member assessments, care plan and referrals provided
Engage members either face to face or telephonically
Help members set person-centered SMART goals and develop a care plan to achieve those goals with regular follow up calls and ongoing documentation of progress towards goals met
Adhere to detailed, specific documentation requirements in the member’s health record
Proactively engage the members to manage their own health and healthcare using Motivational Interviewing Skills
Support the member to ensure pick - up of their Rx
Partner with care team (community, providers, internal staff)
Provide member education on community resources and benefits
Utilize strong skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detailed oriented and organized, working well in a team and on your own, and the ability to manage multiple deadlines
Performs other duties as assigned