Community Health Worker - LTSS

HMSA•Keaʻau, HI

25d•Hybrid

About The Position

The Community Health Worker manages community health by building and maintaining trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness. The role advocates for members and their families, prioritizes their needs and preferences, and supports timely access to appropriate care and services. The position coordinates with licensed clinicians and Health Management programs as needed, adapting workflows to provide appropriate care. It uses effective communication, including motivational interviewing, to encourage provider appointments, close care gaps, and use of health services. The Community Health Worker discusses health concerns with members and families and helps address barriers that affect service delivery, member satisfaction, cost, and community health. The role provides education, resources, referrals, and connections to community health-related services, and introduces community members to new or underused programs. It also helps people with complex health needs navigate healthcare systems, which may include home visits, accompanying individuals to appointments, and supporting community events. The worker provides culturally appropriate health education and guidance on using health and social services, exercises sound professional judgment, and observes scope-of-practice and licensure boundaries. Other duties may be assigned or directed.

Requirements

Associate’s degree and three years of relevant healthcare or social services experience, or equivalent education/work experience.
Fieldwork experience, such as home visits, community health screenings, and/or navigating social services such as food or housing resources.
Excellent written and verbal communication skills.
Basic working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
Reliable transportation for in-person meetings with members at home or other locations.

Responsibilities

Build and maintain trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness.
Advocate for members and families, prioritize their needs and preferences, and help ensure timely access to appropriate care and services.
Coordinate and collaborate with licensed clinicians and/or Health Management programs as needed, adjusting workflows to meet individual situations and care needs.
Use communication techniques, including motivational interviewing, to encourage provider appointments, close care gaps, and use medical services that support members’ health.
Discuss major health concerns with members and families and explore solutions to barriers affecting service delivery, member satisfaction, cost, and community health.
Provide education, resources, referrals, and connections to health-related community services, and introduce new or underutilized programs and services.
Help community members with complex health cases navigate healthcare systems, including through home visits, accompanying individuals to appointments, and supporting community events as needed.
Provide culturally appropriate health education and clear instructions on using health and social services.
Exercise sound professional judgment and adhere to scope and licensure boundaries.
Perform other responsibilities and duties as assigned or directed.