Community Health Worker

CVS Health•Independence, MO

18d

About The Position

The Community Health Worker (CHW) at Oak Street Health acts as a bridge between patients, the community, and medical systems to remove barriers and improve wellness across all life domains. The CHW advocates for and liaises with patients through proactive in-person and phone outreach, promoting health literacy and access to resources that support healthier lives. The role requires flexibility, problem-solving, strong communication, and knowledge of the community served. CHWs work closely with Medical Social Workers to manage patient care plans, support care-team decisions, and coordinate clinical and complementary services. They work within their scope of practice; no clinical license is expected. CHWs meet patients in patient-centered, preferred locations, including Oak Street Health centers, patients’ homes, external medical facilities, and community settings. They should expect to spend about half their time outside the center and need reliable transportation to travel throughout the community. The position is full-time, with 40 anticipated weekly hours. The listed base pay range is $18.50–$35.29, and the position may also be eligible for a CVS Health bonus, commission, or short-term incentive program. Full-time benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

At least 1 year of experience in a healthcare, community-based, case management, or social service environment.
Strong oral and written communication skills.
Ability to manage multiple priorities while maintaining a positive attitude.
Dedication to serving the community and building meaningful relationships.
Proficient computer skills, including Windows, GSuite, and Microsoft applications.
Reliable transportation and ability to travel throughout the community to various locations.
U.S. work authorization.

Nice To Haves

Fluency in a language commonly spoken in the community; often bilingual English/Spanish.
Experience working on multidisciplinary teams with organizations, agencies, patients, and community members.
Knowledge of community resources and resource navigation.
Community Health Worker certification or an associate or bachelor’s degree in a related field.
Experience using electronic medical record systems.
Problem-solving orientation and a flexible, positive attitude.

Responsibilities

Build and maintain relationships with patients, community organizations, team members, and partners to coordinate patient needs.
Manage referrals defined by the care team and collaborate with the Medical Social Worker on action plans.
Facilitate communication among people involved in patients’ care, including family members, caregivers, medical providers, and community-based organizations.
Build relationships with local community organizations and maintain an inventory of organizations that may benefit patients.
Connect patients with state and local resources related to housing, transportation, food, activities of daily living, and other social and physical barriers to health.
Help patients complete applications for eligible benefits and resources.
Promote patient goal setting and achievement, using goals agreed upon by the care team, to improve quality of life and self-efficacy.
Meet patients in patient-centered and patient-preferred locations, including centers, homes, medical facilities, and community settings.
Support engagement of high-risk individuals, including completion of specialty appointments and adherence to post-discharge visits; this may include accompanying patients to appointments.
Complete referrals to organizations and agencies as needed.
Deliver culturally appropriate health education in areas where Oak Street Health has provided competency training.
Participate in interdisciplinary team meetings to support care-team decision-making.
Document patient interactions promptly in the electronic medical record while maintaining HIPAA standards and confidentiality of protected health information.
Manage time and priorities, work independently, and collaborate effectively with an interdisciplinary medical team.
Perform other duties as assigned.