Community Health Worker

Serene Health • El Centro, CA

5d • $20 - $25 • Hybrid

About The Position

The Community Health Worker (CHW) serves as a trusted liaison between community members, healthcare providers, and social service organizations. As an integral, mostly remote member of an interdisciplinary Care Team, the CHW works alongside Lead Care Managers, medical assistants, and registered nurses. Under the general supervision of Enhanced Care Management Leadership, the CHW conducts outreach, provides health education, addresses social determinants of health, and connects members with medical, behavioral health, and community-based resources. The role works closely with members, families, care teams, and community partners to improve health outcomes, promote self-sufficiency, and reduce barriers to care. It requires strong communication skills, cultural sensitivity, and a commitment to serving diverse populations.

The role primarily supports members through remote engagement while conducting in-person community visits as needed. The CHW may work with people experiencing homelessness, people at risk of avoidable hospital or emergency department use, individuals with serious mental health or substance use needs, people transitioning from incarceration, people with disabilities, pregnant and postpartum individuals, and other eligible adults, children, and youth. The position requires travel using a personal vehicle, a valid California driver's license and vehicle insurance, reliable high-speed internet, and a private HIPAA-compliant home workspace.

Full-time employees are eligible to enroll in benefits after 60 days of employment. The position pays $20–$25 USD. Employment is contingent upon successfully completing a pre-employment drug screening and background check.

Requirements

• High school diploma or GED.
• At least 1 year of experience in case management, member care, customer service, call center, or member care.
• Valid California driver's license and valid vehicle insurance.
• Excellent communication, interpersonal, customer service, and organizational skills.
• Ability to engage effectively with people from diverse cultural, ethnic, and socioeconomic backgrounds.
• Strong knowledge of community resources and social service systems.
• Computer skills for documentation, email communication, and electronic health record systems.
• Ability to work independently and collaboratively as part of a multidisciplinary care team.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to handle sensitive information professionally and confidentially.
• Ability to advocate for members and navigate complex healthcare and social service systems.
• Ability to multitask while managing a caseload and meeting program requirements.
• Ability to exercise sound judgment and maintain composure in challenging situations.
• Ability to travel using a personal vehicle to complete outreach visits.
• Reliable high-speed internet and a private, HIPAA-compliant home workspace.
• Ability to lift up to 15 pounds.
• Ability to sit, stand, walk, drive, and work on a computer for prolonged periods.
• Ability to navigate community environments, including homes, clinics, shelters, and community agencies.

Responsibilities

• Conduct in-person visits to community members and provide education on health-related topics.
• Assist individuals in accessing healthcare services, social services, and community resources.
• Assess social determinants of health and identify barriers affecting member well-being and healthcare access.
• Support care coordination and collaborate with healthcare providers, care managers, social workers, and community agencies.
• Work as an integral, mostly remote member of the pod Care Team, partnering closely with Lead Care Managers, medical assistants, and registered nurses.
• Accompany members to appointments when appropriate and assist with healthcare system, insurance program, and benefit enrollment navigation.
• Maintain ongoing contact with members through phone calls, home visits, community outreach, and telehealth platforms.
• Document member interactions, assessments, and referrals accurately and promptly in designated systems.
• Advocate for members and help resolve barriers to access to care and services.
• Participate in community outreach events, health fairs, educational workshops, and engagement activities.
• Maintain member confidentiality and comply with organizational and regulatory requirements.
• Participate in regularly scheduled member huddles for updates and feedback.
• Report in person to the office as needed for meetings.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance options for employees and families.
• Short- and long-term disability benefits.
• Voluntary accident, critical illness, and hospital indemnity plans.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401(k), effective after 1 year of employment.
• Paid vacation and sick leave.
• Paid holidays.
• Employee referral program.
• Company discount program.
• Mileage reimbursement for use of a personal vehicle at a standard rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED