Community Health Worker

Serene Health • Cerritos, CA

6d • $25 - $28 • Hybrid

About The Position

The Community Health Worker (CHW) serves as a trusted liaison between community members, healthcare providers, and social service organizations. The CHW works as an integral, mostly remote member of an interdisciplinary pod Care Team alongside Lead Care Managers, MAs, and RNs. Under the general supervision of Enhanced Care Management Leadership, the CHW conducts outreach, provides health education, addresses social determinants of health, and connects members to medical, behavioral health, and community-based resources. The role works closely with members, families, care teams, and community partners to improve health outcomes, promote self-sufficiency, and reduce barriers to care. It requires strong communication skills, cultural sensitivity, and a passion for serving diverse populations.

The position primarily supports direct member engagement alongside Lead Care Managers, while also making in-person community visits and reporting to the office as needed. The role serves diverse populations, including people experiencing homelessness, people at risk of avoidable hospital or emergency department use, people with mental health or substance use needs, individuals transitioning from incarceration, people at risk of long-term care institutionalization, and children, youth, and pregnant or postpartum individuals with specified care needs.

The position requires a high school diploma or GED, at least one year of experience in case management, member care, customer service, call center, or member care, CHW certification, and a valid California driver's license and vehicle insurance. Employees must be able to travel in a personal vehicle for outreach visits and have reliable high-speed internet and a private, HIPAA-compliant home workspace. Pay is $25–$28 USD. Full-time employees are eligible to enroll in benefits after 60 days of employment; 401(k) eligibility is effective after one year.

Requirements

• High school diploma or GED.
• At least one year of experience in case management, member care, customer service, call center, or member care.
• Community Health Worker (CHW) certification.
• Valid California driver's license and valid vehicle insurance.
• Excellent communication, interpersonal, customer service, and organizational skills.
• Ability to engage effectively with people from diverse cultural, ethnic, and socioeconomic backgrounds.
• Strong knowledge of community resources and social service systems.
• Computer skills for documentation, email communication, and electronic health record systems.
• Ability to work independently and collaboratively as part of a multidisciplinary care team.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to handle sensitive information professionally and confidentially.
• Ability to advocate for members and navigate complex healthcare and social service systems.
• Ability to multitask while managing a caseload and meeting program requirements.
• Ability to exercise sound judgment and maintain composure in challenging situations.
• Ability to travel in a personal vehicle for outreach visits.
• Reliable high-speed internet and a private, HIPAA-compliant home workspace suitable for a mostly remote support role.
• Ability to sit, stand, walk, drive, and work on a computer for prolonged periods.
• Ability to navigate community environments, including homes, clinics, shelters, and community agencies.
• Ability to lift up to 15 pounds.

Responsibilities

• Conduct in-person visits to community members and provide education on health-related topics.
• Assist individuals in accessing healthcare services, social services, and community resources.
• Assess social determinants of health and identify barriers affecting member well-being and access to healthcare.
• Support care coordination and collaborate with healthcare providers, care managers, social workers, and community agencies.
• Work as an integral, mostly remote member of the pod Care Team, partnering closely with Lead Care Managers, MAs, and RNs.
• Accompany members to appointments when appropriate and help them navigate healthcare systems, insurance programs, and benefit enrollment.
• Maintain ongoing contact with members through phone calls, home visits, community outreach, and telehealth platforms.
• Document member interactions, assessments, and referrals accurately and promptly in designated systems.
• Advocate for members and help resolve barriers to accessing care and services.
• Participate in community outreach events, health fairs, educational workshops, and engagement activities.
• Maintain member confidentiality and comply with organizational and regulatory requirements.
• Participate in regularly scheduled member huddles for updates and feedback.
• Report to the office in person as needed for meetings.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance options for employees and their families.
• Short- and long-term disability benefits.
• Voluntary accident, critical illness, and hospital indemnity plans.
• Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• 401(k), effective after one year of employment.
• Paid vacation and sick leave.
• Paid holidays.
• Employee referral program.
• Company discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED