Community Health Worker

Serene Health • Los Angeles, CA

7d • $25 - $28 • Remote

About The Position

The Community Health Worker (CHW) serves as a trusted liaison between community members, healthcare providers, and social service organizations. As an integral, mostly remote member of an interdisciplinary pod Care Team, the CHW works alongside Lead Care Managers, medical assistants, and registered nurses to conduct outreach, provide health education, address social determinants of health, and connect members with medical, behavioral health, and community-based resources. Under the general supervision of Enhanced Care Management Leadership, the CHW works with members, families, care teams, and community partners to improve health outcomes, promote self-sufficiency, and reduce barriers to care. The position involves direct member engagement, including in-person community visits, and requires strong communication skills, cultural sensitivity, and a commitment to serving diverse populations.

The CHW supports people across a range of populations of focus, including individuals experiencing homelessness; people at risk for avoidable hospital or emergency department use; individuals with serious mental health or substance use needs; people transitioning from incarceration; adults at risk of long-term care institutionalization or transitioning from nursing facilities; children and youth enrolled in California Children’s Services; children and youth involved in child welfare; individuals with intellectual or developmental disabilities; and pregnant or postpartum individuals, including the birth equity population.

This is a mostly remote role requiring a private, HIPAA-compliant home workspace and reliable high-speed internet. The CHW must travel in a personal vehicle for outreach visits and attend in-person office visits as needed. Mileage is reimbursed at a standard rate. Full-time employees become eligible to enroll in benefits after 60 days of employment; the 401(k) benefit is effective after one year.

Requirements

• High school diploma or GED.
• At least 1 year of experience in case management, member care, customer service, a call center, or member care.
• Community Health Worker (CHW) certification.
• Valid California driver’s license and valid vehicle insurance.
• Excellent communication, interpersonal, customer service, and organizational skills.
• Ability to engage effectively with people from diverse cultural, ethnic, and socioeconomic backgrounds.
• Strong knowledge of community resources and social service systems.
• Computer skills for documentation, email, and electronic health record systems.
• Ability to work independently and collaboratively as part of a multidisciplinary care team.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to handle sensitive information professionally and confidentially.
• Demonstrated ability to advocate for members and navigate complex healthcare and social service systems.
• Ability to multitask while managing a caseload and meeting program requirements.
• Ability to exercise sound judgment and maintain composure in challenging situations.
• Ability to travel using a personal vehicle for outreach visits.
• Reliable high-speed internet and a private, HIPAA-compliant home workspace.
• Ability to lift up to 15 pounds.

Responsibilities

• Conduct in-person visits to community members and provide education on health-related topics.
• Help individuals access healthcare services, social services, and community resources.
• Assess social determinants of health and identify barriers affecting member well-being and access to healthcare.
• Support care coordination and collaborate with healthcare providers, care managers, social workers, and community agencies.
• Work as a mostly remote member of the pod Care Team in partnership with Lead Care Managers, medical assistants, and registered nurses.
• Accompany members to appointments when appropriate and help them navigate healthcare systems, insurance programs, and benefit enrollment.
• Maintain ongoing member contact through phone calls, home visits, community outreach, and telehealth platforms.
• Document member interactions, assessments, and referrals accurately and promptly in designated systems.
• Advocate for members and help resolve barriers to care and services.
• Participate in community outreach events, health fairs, educational workshops, and engagement activities.
• Maintain member confidentiality and comply with organizational and regulatory requirements.
• Participate in regularly scheduled member huddles for updates and feedback.
• Report to the office in person as needed for meetings.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance options for employees and their families.
• Short- and long-term disability benefits.
• Voluntary accident, critical illness, and hospital indemnity plans.
• Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• 401(k), effective after one year of employment.
• Paid vacation and sick leave.
• Paid holidays.
• Employee referral program.
• Company discount program.
• Mileage reimbursement for use of a personal vehicle at a standard rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED