Community Health Worker

Engaging Solutions, LLC•Jeffersonville, IN

35d•$21 - $24•Hybrid

About The Position

Engaging Solutions will administer care through Indiana PathWays for Aging, a program focused on integrating care for long-term services and supports. The Community Health Worker (CHW) serves as the initial and main point of contact between the company and its members. The role supports access to care through face-to-face and telephone visits, health screenings and needs assessments, referrals to community resources, report processing, and distribution of informational materials. The CHW coordinates follow-up care plan needs, helps members access community and public programs, assesses compliance with medical treatment plans, and identifies and helps resolve barriers to care. The role works with case management, providers, and internal teams to determine referrals or additional services and to support quality outcomes. The position requires working from home when not conducting community outreach, with a dedicated home workspace, and frequent driving and home visits.

Requirements

High school diploma or equivalent GED.
One to three years of experience in health and human services, Public Health, Medicaid, Medicare, Managed Long Term Supportive Services, or behavioral health in a diverse community-based setting.
Ability to obtain a valid Indiana driver's license, provide proof of valid insurance, and access reliable transportation.
Strong interpersonal and communication skills.
Ability to communicate effectively with people from diverse socioeconomic levels and backgrounds.
Superior organizational skills.
Ability to work independently and effectively with others.
Ability to handle protected health information and personally identifiable information in accordance with HIPAA requirements.
Working knowledge of community-based populations, medical conditions, and/or disabilities.
Ability to work from home when not conducting community outreach and maintain a dedicated home workspace.
Ability to conduct frequent driving and home visits and communicate information to and receive information from members.

Nice To Haves

Community Health Worker, Recovery Specialist, Peer Recovery Support Specialist, or Licensed Clinical Social Worker certification; preferred but not required.
High degree of computer literacy.
Bilingual ability.

Responsibilities

Coordinate follow-up care plan needs by scheduling appointments or enrolling members in programs.
Support member access to care through in-person visits and, when needed, telephone support.
Refer members to Case Management Services.
Assess member compliance with medical treatment plans by telephone or through on-site visits.
Identify barriers to plan compliance and coordinate resolutions with the internal company team.
Help members access community resources, including education, housing, transportation, and recovery supports.
Recommend treatment plan modifications and determine the need for additional services in conjunction with case management and providers.
Coordinate identification of and referrals to local, state, or federally funded programs.
Participate in cross-functional teams, projects, initiatives, and process-improvement activities.
Maintain the confidentiality of sensitive information and understand how the role affects utilization management benchmarks and quality outcomes.
Complete the required number of member visits per week.