Community Health Worker - Macon, Swain, Clay, Graham, Cherokee Counties, NC

UnitedHealth Group • Murphy, NC

8h • $20 - $36 • Hybrid

About The Position

UnitedHealthcare is seeking a field-based Community Health Worker (CHW) to serve as a liaison with Medicaid members, helping them access appropriate care and providing home and social screenings, care coordination, and member education. The role supports members in managing their care, engaging with primary care providers, following care plans, obtaining prescriptions, and navigating community resources. The position involves both field visits and telephone outreach, as well as collaboration with members’ care teams.

The schedule is Monday through Friday, with an eight-hour shift determined by the hiring manager between 8 a.m. and 5 p.m. Eastern Time. The role covers Macon, Swain, Clay, Graham, and Cherokee Counties in North Carolina, and surrounding areas. Local travel is required; the posting cites up to 50% travel in the role overview and up to 75% in the required qualifications, with travel of up to 150 miles round trip. Mileage is reimbursed at the current government rate. Eligible residents near the service area may telecommute, subject to UnitedHealth Group’s Telecommuter Policy, and must maintain a designated home workspace with high-speed internet.

The hourly pay range is $20.00 to $36.00, based on full-time employment and factors including local labor markets, education, experience, and certifications. UnitedHealth Group describes a comprehensive benefits program, performance rewards, and opportunities for development. Applicants must pass a drug test before beginning employment.

Requirements

• High school diploma or GED.
• Intermediate-level knowledge of the culture and values of the community.
• Intermediate-level familiarity with resources available in the community.
• At least 1 year of demonstrated computer proficiency, including the ability to navigate and multitask among Microsoft Outlook, Excel, Word, and other business applications.
• A designated workspace inside the home and access to high-speed internet.
• Reliable transportation for travel to client or patient sites within a designated area.
• Ability to travel locally up to 75%, including trips of up to 150 miles round trip (75 miles one way); mileage is reimbursed.
• Must be a North Carolina resident and have lived within the local community for at least 2 years.
• Must adhere to UnitedHealth Group’s Telecommuter Policy if telecommuting.
• Must pass a drug test before beginning employment.

Nice To Haves

• Bachelor’s degree or higher in Social Work and/or Health Care Administration.
• Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, or Medical Assistant qualification.
• Community Health Worker (CHW) accreditation.
• Experience working in managed care.
• Knowledge of the Medicaid population.
• Home health or field-based experience, including home visits.

Responsibilities

• Link members to applicable community resources.
• Complete field visits for high-risk and hard-to-reach members.
• Conduct telephone outreach to targeted members.
• Support members in maintaining regular visits and engagement with their primary physicians to help prevent hospitalizations.
• Support members in picking up their prescriptions.
• Proactively engage members in managing their care and provide member education.
• Support transitions of care.
• Create a positive and engaging member experience.
• Help members comply with their care plans.
• Collaborate with members’ community, provider, and internal care teams.
• Partner with and support the care team by completing delegated tasks.
• Continue learning about community cultures and values.
• Conduct individual screenings to identify members’ current health care needs, such as Transitions of Care and Health Risk Assessments.
• Engage members in the screening process and collaboratively develop plans of care based on their needs, preferences, and objectives.

Benefits

• Paid Time Off accrued beginning with the first pay period, plus 8 paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.
• Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
• Mileage reimbursement at the current government rate.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED